Cogent Communications
Help Desk Technician - Washington, DC
Cogent Communications, Washington, District of Columbia, us, 20022
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.
Job Summary The Help Desk Technician is responsible for providing first-level support to maintain the operational status of client devices, mobile devices, and related peripherals across the organization. This role collaborates closely with IT teams (network, systems, databases) and IS teams (application development) to ensure a reliable and secure global IT environment. The technician performs administration, troubleshooting, and maintenance of hardware and software to support day-to-day business operations.
Compensation Starting / Initial Base Salary Pay Range: $60,000/yr - $65,000/yr
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Essential Duties and Responsibilities
Serve as the initial point of contact for hardware, software, and application issues via phone, email, and ticketing system
Communicate effectively with employees throughout the problem resolution process
Create, modify, and manage Active Directory objects using Windows Server
Deploy, manage, and support endpoint solutions for laptops and mobile devices
Diagnose and repair desktop and laptop hardware issues
Perform IT inventory management and asset tracking
Assist with company cybersecurity initiatives, ensuring compliance on all client devices
Maintain accurate and updated documentation of IT systems, procedures, and configurations
Qualifications
Degree in an IT-related field or equivalent professional experience
Minimum 2 years of experience providing 1st-level IT or help desk support
Proficiency in Microsoft desktop operating systems and enterprise applications, including
Windows 11, Windows Server 2016/2019
Microsoft Office 2019/2024
Microsoft Exchange 2013/2019
Strong understanding of PC hardware configuration and setup
Basic networking knowledge (DNS, FTP, TCP/IP, file/print servers)
Hands‑on experience with Active Directory account creation and management
Excellent interpersonal, telephone, and face‑to‑face communication skills
Ability to prioritize tasks and multitask effectively in a fast‑paced environment
Strong problem‑solving skills with creativity and initiative
Proficiency in English, both written and verbal
Willingness to work after hours or weekends as required
Capable of writing, maintaining, and presenting detailed technical documentation
Knowledge of system tools such as Tanium, Kandji and Anydesk to name a few
Physical Requirements
Frequently remains seated for extended periods during the workday
Regular use of computers with continuous viewing of a computer screen
Occasionally required to lift, carry, push, or pull equipment weighing up to 50 pounds
COVID-19 Policy Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.
By submitting an application or resume for this position, I understand that it is an in‑office position and agree to abide Cogent’s mandatory vaccination policy.
Cogent Communications is an Equal Opportunity Employer.
#J-18808-Ljbffr
Job Summary The Help Desk Technician is responsible for providing first-level support to maintain the operational status of client devices, mobile devices, and related peripherals across the organization. This role collaborates closely with IT teams (network, systems, databases) and IS teams (application development) to ensure a reliable and secure global IT environment. The technician performs administration, troubleshooting, and maintenance of hardware and software to support day-to-day business operations.
Compensation Starting / Initial Base Salary Pay Range: $60,000/yr - $65,000/yr
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Essential Duties and Responsibilities
Serve as the initial point of contact for hardware, software, and application issues via phone, email, and ticketing system
Communicate effectively with employees throughout the problem resolution process
Create, modify, and manage Active Directory objects using Windows Server
Deploy, manage, and support endpoint solutions for laptops and mobile devices
Diagnose and repair desktop and laptop hardware issues
Perform IT inventory management and asset tracking
Assist with company cybersecurity initiatives, ensuring compliance on all client devices
Maintain accurate and updated documentation of IT systems, procedures, and configurations
Qualifications
Degree in an IT-related field or equivalent professional experience
Minimum 2 years of experience providing 1st-level IT or help desk support
Proficiency in Microsoft desktop operating systems and enterprise applications, including
Windows 11, Windows Server 2016/2019
Microsoft Office 2019/2024
Microsoft Exchange 2013/2019
Strong understanding of PC hardware configuration and setup
Basic networking knowledge (DNS, FTP, TCP/IP, file/print servers)
Hands‑on experience with Active Directory account creation and management
Excellent interpersonal, telephone, and face‑to‑face communication skills
Ability to prioritize tasks and multitask effectively in a fast‑paced environment
Strong problem‑solving skills with creativity and initiative
Proficiency in English, both written and verbal
Willingness to work after hours or weekends as required
Capable of writing, maintaining, and presenting detailed technical documentation
Knowledge of system tools such as Tanium, Kandji and Anydesk to name a few
Physical Requirements
Frequently remains seated for extended periods during the workday
Regular use of computers with continuous viewing of a computer screen
Occasionally required to lift, carry, push, or pull equipment weighing up to 50 pounds
COVID-19 Policy Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.
By submitting an application or resume for this position, I understand that it is an in‑office position and agree to abide Cogent’s mandatory vaccination policy.
Cogent Communications is an Equal Opportunity Employer.
#J-18808-Ljbffr