Tata Consultancy Services
[ServiceNow Presales] Solutions Lead
Tata Consultancy Services, Houston, Texas, United States, 77246
Presales & Solutions Lead – ServiceNow Practice
TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our ServiceNow Practice. This individual will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions.
Responsibilities
Drive sales and solution activities, solution designing, and project planning
Contribute to project strategy and deliverable planning
Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Evolve business solutions, articulate as appropriate to client audiences
Provide product demos and support proof of concepts as required
Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
Develop and share reusable assets that can be readily applied to new opportunities
Required Skills
10+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
Experience in ITxM, CMDB, CSDM and Discovery.
Exposure to HRSD, CSM, FSM, IRM, Gen AI, Agentic AI & other industry specific solutions.
Technical knowledge in the following areas: ServiceNow Platform, workflows, integrations.
ServiceNow implementation experience.
Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing.
ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA).
Able to mentor, build teams, work in a team, work independently.
Soft Skills
Good oral and written communication skills.
Ability to proactively propose alternate solutions to the customer as and when needed.
Good organizational and inter-personal skills to communicate with business stakeholders.
Self-driven, motivated and results oriented.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Travel Willingness to travel as necessary.
Salary Range $153,600 – $237,200 a year.
Seniority Level Mid‑Senior level.
Employment Type Full‑time.
Job Function Sales and Business Development.
Industries IT Services and IT Consulting.
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Responsibilities
Drive sales and solution activities, solution designing, and project planning
Contribute to project strategy and deliverable planning
Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Evolve business solutions, articulate as appropriate to client audiences
Provide product demos and support proof of concepts as required
Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
Develop and share reusable assets that can be readily applied to new opportunities
Required Skills
10+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
Experience in ITxM, CMDB, CSDM and Discovery.
Exposure to HRSD, CSM, FSM, IRM, Gen AI, Agentic AI & other industry specific solutions.
Technical knowledge in the following areas: ServiceNow Platform, workflows, integrations.
ServiceNow implementation experience.
Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing.
ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA).
Able to mentor, build teams, work in a team, work independently.
Soft Skills
Good oral and written communication skills.
Ability to proactively propose alternate solutions to the customer as and when needed.
Good organizational and inter-personal skills to communicate with business stakeholders.
Self-driven, motivated and results oriented.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Travel Willingness to travel as necessary.
Salary Range $153,600 – $237,200 a year.
Seniority Level Mid‑Senior level.
Employment Type Full‑time.
Job Function Sales and Business Development.
Industries IT Services and IT Consulting.
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