Call Center Representative / Outbound Appointment Setter
Bath & Cabinet Experts, Cincinnati, Ohio, United States, 45208
At Bath & Cabinet Experts, our Call Center Representatives are provided with the chance to take the first step in their sales career, develop their sales and marketing skills, and join an industry-leading sales and marketing team. If you are looking to join a rapidly growing company that provides industry-leading service and a best-in-class employee experience, then apply today!
Note:
MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED.
About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate will be energetic, enjoy interacting over the phone, be able to drive conversations, communicate effectively, and provide exceptional customer service. This is a full-time, remote position with flexible scheduling, requiring weekend availability. Candidates must be available to work during Eastern Standard Time hours and reside in Indiana, Kentucky, or Ohio.
Job Duties & Responsibilities:
Engage with prospective clients to set appointments for the sales team.
Be a subject matter expert and communicate the value of company products and services to educate prospective clients.
Handle high volumes of inbound/outbound calls and meet performance goals for appointment setting.
Follow the designated sales process, including confirming client information.
Accurately log all activity and information in CRM.
Provide high-level customer service to ensure positive experiences for prospective clients.
Skills & Qualifications:
Prior experience in a multi-product sales environment preferred.
Background in home improvement inside sales strongly desired.
High School diploma or equivalent required.
At least 1 year of call center experience required.
Experience with Lead Perfection CRM is a plus.
Ability to work independently in a fast-paced environment.
Excellent communication and phone skills.
Energetic, positive attitude.
Task-oriented and driven to meet and exceed goals.
Why Work at Bath & Cabinet Experts? Bath & Cabinet Experts specializes in transforming residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio, with expansion into multiple markets across the Midwest. We also launched Cabinet Experts, focusing on kitchen cabinet refacing.
We aim to deliver a world-class customer experience and be the best employer in the home improvement industry. Recognized as a "2024 Top Workplace in Indiana," we offer competitive wages, comprehensive benefits, and community involvement, including donations to local charities.
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Note:
MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED.
About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate will be energetic, enjoy interacting over the phone, be able to drive conversations, communicate effectively, and provide exceptional customer service. This is a full-time, remote position with flexible scheduling, requiring weekend availability. Candidates must be available to work during Eastern Standard Time hours and reside in Indiana, Kentucky, or Ohio.
Job Duties & Responsibilities:
Engage with prospective clients to set appointments for the sales team.
Be a subject matter expert and communicate the value of company products and services to educate prospective clients.
Handle high volumes of inbound/outbound calls and meet performance goals for appointment setting.
Follow the designated sales process, including confirming client information.
Accurately log all activity and information in CRM.
Provide high-level customer service to ensure positive experiences for prospective clients.
Skills & Qualifications:
Prior experience in a multi-product sales environment preferred.
Background in home improvement inside sales strongly desired.
High School diploma or equivalent required.
At least 1 year of call center experience required.
Experience with Lead Perfection CRM is a plus.
Ability to work independently in a fast-paced environment.
Excellent communication and phone skills.
Energetic, positive attitude.
Task-oriented and driven to meet and exceed goals.
Why Work at Bath & Cabinet Experts? Bath & Cabinet Experts specializes in transforming residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio, with expansion into multiple markets across the Midwest. We also launched Cabinet Experts, focusing on kitchen cabinet refacing.
We aim to deliver a world-class customer experience and be the best employer in the home improvement industry. Recognized as a "2024 Top Workplace in Indiana," we offer competitive wages, comprehensive benefits, and community involvement, including donations to local charities.
#J-18808-Ljbffr