4P Consulting Inc.
The ID Analyst will work
remote , for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities: • Receive and track onboard and offboard requests; check the requests for completeness and accuracy • Submit requests for new accounts using ServiceNow ticketing system. • Submit request for setup and delivery of equipment and wireless devices. • Coordinate with application teams for additional application access requests • Track progress of requests to completion and escalate to vendors and management as needed. • Review accounts for accuracy of provision or deprovision based on requests • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards • Communicate status of processed onboard or offboard requests to hiring managers • Resolve requests within SLA while providing the highest level of customer service • Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing well under pressure • Capable of working competently with personnel at multiple levels of the organization • Experience with ServiceNow or Okta is a plus • Must have work authorization that allows candidate to work in the United States
Apply to Job You can choose to drop your resume to complete your applicationfaster. You can still fill your profile manually. Upload Resume * Drag & drop resume/CV or Upload file Supports doc, docx, txt, rtf & pdf only, smaller than 10MB Personal Information Full Name * Email * Phone No country selected Afghanistan +93 American Samoa +1 Antigua & Barbuda +1 Argentina +54 Aruba +297 Ascension Island +247 Australia +61 Austria +43 Belize +501 Bermuda +1 Bolivia +591 British Indian Ocean Territory +246 British Virgin Islands +1 Bulgaria +359 Burkina Faso +226 Cambodia +855 Cameroon +237 Canada +1 Caribbean Netherlands +599 Central African Republic +236 Chad +235 Chile +56 China +86 Christmas Island +61 Colombia +57 Comoros +269 Cook Islands +682 Costa Rica +506 Croatia +385 Cuba +53 Cyprus +357 Djibouti +253 Dominica +1 Dominican Republic +1 Egypt +20 Eritrea +291 Ethiopia +251 Falkland Islands +500 Finland +358 France +33 French Guiana +594 French Polynesia +689 Gabon +241 Georgia +995 Germany +49 Ghana +233 Greece +30 Greenland +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Honduras +504 Hong Kong SAR China +852 Iceland +354 India +91 Iran +98 Iraq +964 Ireland +353 Isle of Man +44 Israel +972 Italy +39 Jamaica +1 Japan +81 Jersey +44 Jordan +962 Kiribati +686 Kyrgyzstan +996 Lebanon +961 Libya +218 Lithuania +370 Malaysia +60 Mali +223 Marshall Islands +692 Mayotte +262 Mexico +52 Moldova +373 Montserrat +1 Morocco +212 Namibia +264 Nauru +674 Nepal +977 Netherlands +31 New Caledonia +687 Niue +683 Norfolk Island +672 North Korea +850 North Macedonia +389 Northern Mariana Islands +1 Norway +47 Oman +968 Pakistan +92 Palestinian Territories +970 Panama +507 Paraguay +595 Philippines +63 Poland +48 Portugal +351 Qatar +974 Russia +7 Samoa +685 San Marino +378 Solomon Islands +677 Somalia +252 South Africa +27 South Korea +82 South Sudan +211 Spain +34 Sri Lanka +94 St. Helena +290 St. Kitts & Nevis +1 St. Lucia +1 St. Martin +590 St. Vincent & Grenadines +1 Sudan +249 Sweden +46 Syria +963 Togo +228 Tonga +676 Tunisia +216 Turkey +90 Turkmenistan +993 U.S. Virgin Islands +1 Uganda +256 Ukraine +380 United Arab Emirates +971 United Kingdom +44 United States +1 Uruguay +598 Vanuatu +678 Vatican City +39 Vietnam +84 Western Sahara +212 Yemen +967 Åland Islands +358 Candidate Profile Experience * I am currently working in this role Powered by , a candidate tracking system that just works!
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remote , for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities: • Receive and track onboard and offboard requests; check the requests for completeness and accuracy • Submit requests for new accounts using ServiceNow ticketing system. • Submit request for setup and delivery of equipment and wireless devices. • Coordinate with application teams for additional application access requests • Track progress of requests to completion and escalate to vendors and management as needed. • Review accounts for accuracy of provision or deprovision based on requests • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards • Communicate status of processed onboard or offboard requests to hiring managers • Resolve requests within SLA while providing the highest level of customer service • Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing well under pressure • Capable of working competently with personnel at multiple levels of the organization • Experience with ServiceNow or Okta is a plus • Must have work authorization that allows candidate to work in the United States
Apply to Job You can choose to drop your resume to complete your applicationfaster. You can still fill your profile manually. Upload Resume * Drag & drop resume/CV or Upload file Supports doc, docx, txt, rtf & pdf only, smaller than 10MB Personal Information Full Name * Email * Phone No country selected Afghanistan +93 American Samoa +1 Antigua & Barbuda +1 Argentina +54 Aruba +297 Ascension Island +247 Australia +61 Austria +43 Belize +501 Bermuda +1 Bolivia +591 British Indian Ocean Territory +246 British Virgin Islands +1 Bulgaria +359 Burkina Faso +226 Cambodia +855 Cameroon +237 Canada +1 Caribbean Netherlands +599 Central African Republic +236 Chad +235 Chile +56 China +86 Christmas Island +61 Colombia +57 Comoros +269 Cook Islands +682 Costa Rica +506 Croatia +385 Cuba +53 Cyprus +357 Djibouti +253 Dominica +1 Dominican Republic +1 Egypt +20 Eritrea +291 Ethiopia +251 Falkland Islands +500 Finland +358 France +33 French Guiana +594 French Polynesia +689 Gabon +241 Georgia +995 Germany +49 Ghana +233 Greece +30 Greenland +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Honduras +504 Hong Kong SAR China +852 Iceland +354 India +91 Iran +98 Iraq +964 Ireland +353 Isle of Man +44 Israel +972 Italy +39 Jamaica +1 Japan +81 Jersey +44 Jordan +962 Kiribati +686 Kyrgyzstan +996 Lebanon +961 Libya +218 Lithuania +370 Malaysia +60 Mali +223 Marshall Islands +692 Mayotte +262 Mexico +52 Moldova +373 Montserrat +1 Morocco +212 Namibia +264 Nauru +674 Nepal +977 Netherlands +31 New Caledonia +687 Niue +683 Norfolk Island +672 North Korea +850 North Macedonia +389 Northern Mariana Islands +1 Norway +47 Oman +968 Pakistan +92 Palestinian Territories +970 Panama +507 Paraguay +595 Philippines +63 Poland +48 Portugal +351 Qatar +974 Russia +7 Samoa +685 San Marino +378 Solomon Islands +677 Somalia +252 South Africa +27 South Korea +82 South Sudan +211 Spain +34 Sri Lanka +94 St. Helena +290 St. Kitts & Nevis +1 St. Lucia +1 St. Martin +590 St. Vincent & Grenadines +1 Sudan +249 Sweden +46 Syria +963 Togo +228 Tonga +676 Tunisia +216 Turkey +90 Turkmenistan +993 U.S. Virgin Islands +1 Uganda +256 Ukraine +380 United Arab Emirates +971 United Kingdom +44 United States +1 Uruguay +598 Vanuatu +678 Vatican City +39 Vietnam +84 Western Sahara +212 Yemen +967 Åland Islands +358 Candidate Profile Experience * I am currently working in this role Powered by , a candidate tracking system that just works!
#J-18808-Ljbffr