Chevrolet Of Milford
Base pay range
$70,000.00/yr - $90,000.00/yr
Chevrolet of Milford – Service Advisor Full‑time position – Experience preferred. This role offers real earning potential up to $75,000.00 - $100,000.00.
Job Responsibilities
Greet customers and assist them with any inquiries.
Consult with customer on applicable service specials
Document services declined and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
Build strong relationships with the customers
Responsibilities
Oversee service repair orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Must be organized, thorough with all process and handling Ro from opening to closing.
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Must have an understanding of warranty process, closing repair orders correctly
Keeping customer updated with the repairs. Processing customer request accordingly.
Keeping Service Manager up to date with any customer issues or concerns.
Keeping CSI to customer satisfaction.
Must be able to work Saturday's. (5 day work week)
Qualifications
Organized and friendly personality
Fantastic communication skills with our customers
Professional, well-groomed personal appearance
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
GM experience a plus
Reynolds experience is required, but we can train
Additional Requirements
Bilingual Spanish/English a PLUS
Chevrolet of Milford, part of Tantillo Auto Group, a Long Island based family owned Dealer Group, has an immediate opening for an experienced Service Advisor for our Milford CT Chevrolet store.
We are looking for a motivated individual whom wants to grow with us.
We pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments.
Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We know how to value our human capital and give every employee the opportunity to grow.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing
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Chevrolet of Milford – Service Advisor Full‑time position – Experience preferred. This role offers real earning potential up to $75,000.00 - $100,000.00.
Job Responsibilities
Greet customers and assist them with any inquiries.
Consult with customer on applicable service specials
Document services declined and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
Build strong relationships with the customers
Responsibilities
Oversee service repair orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Must be organized, thorough with all process and handling Ro from opening to closing.
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Must have an understanding of warranty process, closing repair orders correctly
Keeping customer updated with the repairs. Processing customer request accordingly.
Keeping Service Manager up to date with any customer issues or concerns.
Keeping CSI to customer satisfaction.
Must be able to work Saturday's. (5 day work week)
Qualifications
Organized and friendly personality
Fantastic communication skills with our customers
Professional, well-groomed personal appearance
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
GM experience a plus
Reynolds experience is required, but we can train
Additional Requirements
Bilingual Spanish/English a PLUS
Chevrolet of Milford, part of Tantillo Auto Group, a Long Island based family owned Dealer Group, has an immediate opening for an experienced Service Advisor for our Milford CT Chevrolet store.
We are looking for a motivated individual whom wants to grow with us.
We pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments.
Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We know how to value our human capital and give every employee the opportunity to grow.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr