Petco
Overview
Create a healthier, brighter future for pets, pet parents and people. Petco offers an exciting career path, a welcoming environment, and a focus on wellbeing. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We are focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview
Operations Specialist in Animal Care
ensures proper animal care and husbandry for all companion animals and aquatic life in the Pet Care Center (PCC). You will be the primary resource regarding animal care and maintenance, support the PCC’s budgeted sales and shrink goals, and ensure merchandising and inventory strategies are executed with a focus on companion animals and aquatic life. You will collaborate with the sales team to meet guest and pet needs, and contribute to a positive Pet Care Center team environment. Position Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Have a strong interest in animal welfare and possess a high level of knowledge of companion animal and aquatic care. Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care, including maintenance, incident reports and hourly animal health checks as required. Process register transactions to create a great guest experience. Be proficient within our selling model and support guest interactions as needed. Ensure merchandise is stocked, priced, and displayed to create a great presentation for guests. Complete and apply training programs to maintain expertise and educate other PCC partners in animal care and maintenance. Promote a positive culture of teamwork, inclusion, and collaboration. Adhere to established operational guidelines, policies, and procedures. Evaluate guest inquiries and refer to the Leader on Duty as needed. Act as primary resource for guests and PCC partners regarding animal education and care. Efficiently order companion animals, aquatic life, supplies and merchandise in partnership with the sales team to maximize sales, margin, and inventory. Analyze department inventory data and recommend areas for improvement. Perform routine housekeeping tasks to maintain the professional image of the animal habitats and aquatic areas. Ensure proper handling and documentation for all relinquished and adoption animals. Verify animal-related maintenance tasks are completed as outlined on Maintenance Schedules. Participate in completion of all animal and aquatic life related physical inventory counts. Adhere to safety and loss prevention procedures. Performs additional duties and projects as required or assigned with or without regular supervision. Other Essential Duties
UTILIZE SELLING BEHAVIORS. Provide an amazing guest experience within Pet Care Center locations by applying the Sales Model to meet today’s and future needs. CONTRIBUTE TO A SAFE ENVIRONMENT. Maintain safety protocols; the safety of partners, guests and pets is the #1 priority. BE A PART OF A COLLABORATIVE CULTURE. Work as a team to support the health and wellness needs of pets. ENGAGE IN YOUR CAREER. Participate in developmental programs to support growth throughout your career. Basic Qualifications
Minimum of one year of experience working with and/or caring for companion animals and aquatic life. Knowledge of companion animals and aquatic life with aptitude for sales techniques. Professional appearance and demeanor, genuine interest in animals and their care. Good interpersonal and verbal communication skills due to interaction with the public, PCC partners and external veterinary partners. Certification
Completing and maintaining the Petco Animal Care Certification program is required in this role. Education/Skills
High school diploma or equivalent (GED). Proficiency in mathematics and basic accounting relationships and exceptional communication skills. Supervisory Responsibility
Ensures that the Pet Care Center is opened and/or closed in accordance with established procedures for SFS operations. Adheres to and promotes established safety procedures for partners, guests, and pets. Work Environment
Most duties are indoors; occasional travel with guests or to veterinary visits. This role requires bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. Flexible schedule including evenings and weekends may be required. Equal Opportunity Employer
Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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Create a healthier, brighter future for pets, pet parents and people. Petco offers an exciting career path, a welcoming environment, and a focus on wellbeing. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We are focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview
Operations Specialist in Animal Care
ensures proper animal care and husbandry for all companion animals and aquatic life in the Pet Care Center (PCC). You will be the primary resource regarding animal care and maintenance, support the PCC’s budgeted sales and shrink goals, and ensure merchandising and inventory strategies are executed with a focus on companion animals and aquatic life. You will collaborate with the sales team to meet guest and pet needs, and contribute to a positive Pet Care Center team environment. Position Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Have a strong interest in animal welfare and possess a high level of knowledge of companion animal and aquatic care. Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care, including maintenance, incident reports and hourly animal health checks as required. Process register transactions to create a great guest experience. Be proficient within our selling model and support guest interactions as needed. Ensure merchandise is stocked, priced, and displayed to create a great presentation for guests. Complete and apply training programs to maintain expertise and educate other PCC partners in animal care and maintenance. Promote a positive culture of teamwork, inclusion, and collaboration. Adhere to established operational guidelines, policies, and procedures. Evaluate guest inquiries and refer to the Leader on Duty as needed. Act as primary resource for guests and PCC partners regarding animal education and care. Efficiently order companion animals, aquatic life, supplies and merchandise in partnership with the sales team to maximize sales, margin, and inventory. Analyze department inventory data and recommend areas for improvement. Perform routine housekeeping tasks to maintain the professional image of the animal habitats and aquatic areas. Ensure proper handling and documentation for all relinquished and adoption animals. Verify animal-related maintenance tasks are completed as outlined on Maintenance Schedules. Participate in completion of all animal and aquatic life related physical inventory counts. Adhere to safety and loss prevention procedures. Performs additional duties and projects as required or assigned with or without regular supervision. Other Essential Duties
UTILIZE SELLING BEHAVIORS. Provide an amazing guest experience within Pet Care Center locations by applying the Sales Model to meet today’s and future needs. CONTRIBUTE TO A SAFE ENVIRONMENT. Maintain safety protocols; the safety of partners, guests and pets is the #1 priority. BE A PART OF A COLLABORATIVE CULTURE. Work as a team to support the health and wellness needs of pets. ENGAGE IN YOUR CAREER. Participate in developmental programs to support growth throughout your career. Basic Qualifications
Minimum of one year of experience working with and/or caring for companion animals and aquatic life. Knowledge of companion animals and aquatic life with aptitude for sales techniques. Professional appearance and demeanor, genuine interest in animals and their care. Good interpersonal and verbal communication skills due to interaction with the public, PCC partners and external veterinary partners. Certification
Completing and maintaining the Petco Animal Care Certification program is required in this role. Education/Skills
High school diploma or equivalent (GED). Proficiency in mathematics and basic accounting relationships and exceptional communication skills. Supervisory Responsibility
Ensures that the Pet Care Center is opened and/or closed in accordance with established procedures for SFS operations. Adheres to and promotes established safety procedures for partners, guests, and pets. Work Environment
Most duties are indoors; occasional travel with guests or to veterinary visits. This role requires bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. Flexible schedule including evenings and weekends may be required. Equal Opportunity Employer
Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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