Sr Analyst HR Knowledge & Content Job at Medline Industries in Winnetka

HR Knowledge & Content Sr Analyst

The HR Knowledge & Content Sr Analyst leads management and optimization of HR knowledge assets to ensure employees and HR teams have access to accurate, relevant, and well-structured information. This role partners with various knowledge owners to create, maintain, and archive HR content. The HR Knowledge & Content Sr Analyst will also design integrated taxonomies and align knowledge updates to ensure relevant HR answers can be obtained from content via AI and automation solutions.

MAJOR RESPONSIBILITIES

Knowledge Architecture & Taxonomy Design

• Support the design and implementation of an integrated taxonomy for HR knowledge and content.
• Collaborate with cross-functional partners to determine ideal content structures, ensuring seamless access to knowledge via search and AI tools.

Knowledge Lifecycle Management

• Establish governance standards for content updates and archival processes.
• Lead ongoing review cycles to ensure knowledge and content remain accurate, relevant, and aligned with organizational policies.
• Coordinate utilization of knowledge by AI-powered tools, ensuring accurate answers are generated based on HR content.

Stakeholder Collaboration

• Partner with cross-functional stakeholders to proactively improve the HR knowledge base based on employee feedback, system analytics, and support trends.
• Provide leading practices and support to content owners, helping to improve the employee experience via HR knowledge.

MINIMUM JOB REQUIREMENTS

Education

Bachelor's degree in HR, Business, IT, or related field

Certification / Licensure

Work Experience

• At least 4 years of experience in HR operations, HR technology, knowledge management, and/or content creation.

Knowledge / Skills / Abilities

• Strong knowledge of HCM and Service Management platforms.
• Experience with content creation and knowledge base management.
• Experience managing projects or cyclical activities involving multiple stakeholders.
• Ability to effectively communicate complex issues with a high level of effectiveness.

PREFERRED JOB REQUIREMENTS

Education

Certification / Licensure

Work Experience

Knowledge / Skills / Abilities

• Experience with Zendesk, ServiceNow, Salesforce, or similar tools to manage a knowledge base
• Experience with AI technology tools in the HR space (chatbots, virtual assistants, generative content tools).
• Experience with Workday, UKG, and Zendesk systems.
• Experience with building and managing knowledge and content taxonomies.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$92,000.00 - $138,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.