Sam's Club
Job Overview
Join to apply for the (USA) Tire and Battery Service Advisor role at Sam's Club.
Base Pay Range $18.00/hr - $25.00/hr
Position Summary What you’ll do Be a Team Member – Collaborates with team members to fulfil sales and service requests educating other associates on tools, tasks, resources and mentors new technicians. Communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert – Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, tire pressure monitoring systems, product specifications and seasonality. Demonstrates knowledge of Point of Sale systems, phone and in‑person selling techniques. Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement. Utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training. Adapts to new tools and encourages others to use them. Be an Owner – Communicates equipment, tools and supplies needs to TBC. Leads tracking and monitoring returns and special orders. Operates cash registers, processes transactions, works hand‑on in the physical area, maintains accurate inventory, audit safety and compliance standards. Reports TBC complaints, safety hazards and problems with products, services and work areas. Completes paperwork logs and other required documentation. Ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures. Identifies member needs, assists members with purchasing decisions and resolves issues and concerns. Be a Talent Ambassador – Being a brand advocate by valuing the members experience in the TBC area. Models high‑quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team‑oriented. Understanding the roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity. Implements related action plans using the Open Door Policy and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data and resources. Collaborates with managers, coworkers, customers and other business partners. Identifies priorities, deadlines and expectations. Carries out tasks, communicates progress and information, determines and recommends ways to address improvement opportunities and adapts to and learns from change, difficulties and feedback. Respect the Individual – Embraces differences in people, cultures, ideas and experiences. Creates a workplace where associates feel seen, supported and connected through a culture of belonging. Creates opportunities for all associates to thrive and perform. Helps to attract the best talent. Strengthens the team by helping develop and mentor others. Recognizes others’ contributions and accomplishments. Act with Integrity – Maintains and promotes the highest standards of integrity, ethics and compliance. Models Walmart values to support and foster our culture. Holds oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent. Serve our Customers and Members – Delivers results while putting the customer first. Makes decisions based on reliable information, balances short and long‑term priorities and considers how one’s work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence – Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience. Drives continuous improvements, is open to and uses new technologies and skills and supports others through change. At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Location Primary Location: 1525 W Bell Rd, Phoenix, AZ 85023‑3411, United States of America.
Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, ranging from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
EEO and Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Contact Get notified about new Service Advisor jobs in Phoenix, AZ. Referrals increase your chances of interviewing at Sam's Club by 2x.
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Base Pay Range $18.00/hr - $25.00/hr
Position Summary What you’ll do Be a Team Member – Collaborates with team members to fulfil sales and service requests educating other associates on tools, tasks, resources and mentors new technicians. Communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert – Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, tire pressure monitoring systems, product specifications and seasonality. Demonstrates knowledge of Point of Sale systems, phone and in‑person selling techniques. Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement. Utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training. Adapts to new tools and encourages others to use them. Be an Owner – Communicates equipment, tools and supplies needs to TBC. Leads tracking and monitoring returns and special orders. Operates cash registers, processes transactions, works hand‑on in the physical area, maintains accurate inventory, audit safety and compliance standards. Reports TBC complaints, safety hazards and problems with products, services and work areas. Completes paperwork logs and other required documentation. Ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures. Identifies member needs, assists members with purchasing decisions and resolves issues and concerns. Be a Talent Ambassador – Being a brand advocate by valuing the members experience in the TBC area. Models high‑quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team‑oriented. Understanding the roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity. Implements related action plans using the Open Door Policy and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data and resources. Collaborates with managers, coworkers, customers and other business partners. Identifies priorities, deadlines and expectations. Carries out tasks, communicates progress and information, determines and recommends ways to address improvement opportunities and adapts to and learns from change, difficulties and feedback. Respect the Individual – Embraces differences in people, cultures, ideas and experiences. Creates a workplace where associates feel seen, supported and connected through a culture of belonging. Creates opportunities for all associates to thrive and perform. Helps to attract the best talent. Strengthens the team by helping develop and mentor others. Recognizes others’ contributions and accomplishments. Act with Integrity – Maintains and promotes the highest standards of integrity, ethics and compliance. Models Walmart values to support and foster our culture. Holds oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent. Serve our Customers and Members – Delivers results while putting the customer first. Makes decisions based on reliable information, balances short and long‑term priorities and considers how one’s work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence – Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience. Drives continuous improvements, is open to and uses new technologies and skills and supports others through change. At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Location Primary Location: 1525 W Bell Rd, Phoenix, AZ 85023‑3411, United States of America.
Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, ranging from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
EEO and Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Contact Get notified about new Service Advisor jobs in Phoenix, AZ. Referrals increase your chances of interviewing at Sam's Club by 2x.
#J-18808-Ljbffr