Waldorf Astoria Monarch Beach Resort & Club
Reservations Agent (On Call) - Waldorf Astoria Monarch Beach Resort and Club
Waldorf Astoria Monarch Beach Resort & Club, Dana Point, California, United States, 92629
Reservations Agent (On Call) – Waldorf Astoria Monarch Beach Resort & Club
Location: Dana Point, CA.
Employment type: Temporary.
Schedule: Various – must be available for nights, weekdays, weekends, and holidays (On‑Call).
Pay rate: $20.00 per hour (based on experience and location).
What will I be doing?
Answer all guest calls in a timely manner, extending excellent service and Forbes standards with every interaction.
Coordinate bookings for rooms, restaurants, spa, and golf; ensure reservation and guest information is complete and accurately entered.
Use selling strategies to maximize conversion, upsell room accommodations, and reduce call abandonment to increase hotel revenue.
Earn sales‑commission incentives for premium suite bookings and upsells once eligible.
Maintain extensive knowledge of all hotel features and services, including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability, and scheduled in‑house group activities.
What are we looking for?
Hospitality
– Passionate about delivering exceptional guest experiences.
Integrity
– Do the right thing, all the time.
Leadership
– Inspire and guide others in the industry and community.
Teamwork
– Collaborate effectively with colleagues.
Ownership
– Take responsibility for actions and decisions.
Now
– Operate with urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Access to pay when you need it through DailyPay.
Medical insurance coverage for you and your family.
Mental‑health resources including Employee Assistance Program.
Best‑in‑class paid time off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt‑free education through Guild Education – access to college degrees and professional certifications.
401(k) plan with company match.
Hilton Shares – employee stock purchase program (ESP) with 15 % discount.
Career growth and development opportunities.
Team‑member resource groups.
Recognition and rewards programs.
Benefits may vary by property‑specific terms and conditions.
#J-18808-Ljbffr
What will I be doing?
Answer all guest calls in a timely manner, extending excellent service and Forbes standards with every interaction.
Coordinate bookings for rooms, restaurants, spa, and golf; ensure reservation and guest information is complete and accurately entered.
Use selling strategies to maximize conversion, upsell room accommodations, and reduce call abandonment to increase hotel revenue.
Earn sales‑commission incentives for premium suite bookings and upsells once eligible.
Maintain extensive knowledge of all hotel features and services, including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability, and scheduled in‑house group activities.
What are we looking for?
Hospitality
– Passionate about delivering exceptional guest experiences.
Integrity
– Do the right thing, all the time.
Leadership
– Inspire and guide others in the industry and community.
Teamwork
– Collaborate effectively with colleagues.
Ownership
– Take responsibility for actions and decisions.
Now
– Operate with urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Access to pay when you need it through DailyPay.
Medical insurance coverage for you and your family.
Mental‑health resources including Employee Assistance Program.
Best‑in‑class paid time off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt‑free education through Guild Education – access to college degrees and professional certifications.
401(k) plan with company match.
Hilton Shares – employee stock purchase program (ESP) with 15 % discount.
Career growth and development opportunities.
Team‑member resource groups.
Recognition and rewards programs.
Benefits may vary by property‑specific terms and conditions.
#J-18808-Ljbffr