PetSafe Brands Corporation
Customer Sales and Support Specialist
PetSafe Brands Corporation, Knoxville, Tennessee, United States, 37955
Customer Sales and Support Specialist page is loaded## Customer Sales and Support Specialistlocations:
RSC-Knoxvilletime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
JR100738At Invisible Fence** Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world’s first dog fence. It’s that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,.
It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence** Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet’s companionship. The way we look at it, nothing could be more revolutionary—or more wag-worthy—than that!
When it comes to improving the lives of pets and their people, it’s never a job. It’s a labor of love.Summary of Position:
Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of ‘being the most trusted pet brands’.
Responsibilities:
Provide our customers with excellent service
Offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet’s needs
Identify the customer’s product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
Follow policies & procedures to ensure quality & consistency on every customer interaction
Consistently meet and exceed Customer Care accountabilities
Qualifications:
HS diploma or GED
1 - 3 years of Customer Service experience preferred
Ability to offer, promote and sell products/services to existing and prospective customers
Great communication skills
Ability to type at least 40 words per minute
Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
Passionate about improving the customer experience
Ability to thrive in a fast-paced environment with change
Accountabilities:
Sales Goals
Branded Customer Satisfaction Scores
Quality Assurance
Attendance
Wrap Time
Compliance
Unavailable Time
Average Handle Time
Relationships:
Directly reports to Assistant Manager
Works in conjunction with all Customer Care Specialists#li-RC1To learn more about PetSafe Brand and Invisible Fence Brand, our history, culture and community involvement, please visit www.RadioSystemsCorporation.com*PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the**). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our**. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.* ***Our Company:** PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.* #J-18808-Ljbffr
RSC-Knoxvilletime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
JR100738At Invisible Fence** Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world’s first dog fence. It’s that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,.
It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence** Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet’s companionship. The way we look at it, nothing could be more revolutionary—or more wag-worthy—than that!
When it comes to improving the lives of pets and their people, it’s never a job. It’s a labor of love.Summary of Position:
Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of ‘being the most trusted pet brands’.
Responsibilities:
Provide our customers with excellent service
Offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet’s needs
Identify the customer’s product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
Follow policies & procedures to ensure quality & consistency on every customer interaction
Consistently meet and exceed Customer Care accountabilities
Qualifications:
HS diploma or GED
1 - 3 years of Customer Service experience preferred
Ability to offer, promote and sell products/services to existing and prospective customers
Great communication skills
Ability to type at least 40 words per minute
Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
Passionate about improving the customer experience
Ability to thrive in a fast-paced environment with change
Accountabilities:
Sales Goals
Branded Customer Satisfaction Scores
Quality Assurance
Attendance
Wrap Time
Compliance
Unavailable Time
Average Handle Time
Relationships:
Directly reports to Assistant Manager
Works in conjunction with all Customer Care Specialists#li-RC1To learn more about PetSafe Brand and Invisible Fence Brand, our history, culture and community involvement, please visit www.RadioSystemsCorporation.com*PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the**). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our**. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.* ***Our Company:** PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.* #J-18808-Ljbffr