Membership Leader
KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC, Alexandria, Virginia, us, 22350
The American Academy of Otolaryngology-Head and Neck Surgery is seeking a full-time Membership Leader.
This is a hybrid role, in-person in Alexandria, VA three days per week.
TheMembershipLeaderis responsible foroverseeingretention and recruitment programs. Reporting and working closely with the Senior Director, Membership & Global Affairs, this role oversees the renewal cycle and acquisition campaigns. Specifically,thispositionisresponsible fordeveloping strategiesand implementing outreachesto increase membership numbers, meet/exceed revenue goals, and oversee customer serviceexperience. This position requires a blend of strategic thinking, excellent communication skills, and the ability to analyze data to drive improvements.
Key Responsibilities
Plan and execute annual renewal campaign
Working with the Global Team, develop and launch campaigns to grow international membership
Leveragedata/metricstoretainandgrow new membership
Streamline the retention process to test out new strategies, increase automation, and focus on areas to improve segmented retention
Manage member services functionto ensuretimelines and consistency
Specific Duties Member Acquisition & Retention
Develop and manageallretention campaigns;suggest enhancementsto existing campaigns as well asnewapproachesto test
Manage annual outreachto convert residents to first-year members
Act as liaison to the Membership & Credentials Committee
Develop and launch new memberacquisition campaignsincluding leveraging Global Grand Round participants, Annual Meeting attendees, and win backsto increase international members
Work with Senior Director to set annual membership goals
Providemonthly insight into membership revenue and tracking to annual goals
Member Relations
Manage the member services staff
Develop processes to track incoming emails and calls
Ensureappropriateturnaroundtime andpositive member experience
Lead efforts to streamline renewal billing to large practices
Ensuremember recordsareaccurateandup-to-date
Metrics and Reporting
Track and report response rates and success measuresforacquisition and retention campaigns
Work with Communications Team to improveemailROImetrics
Review accuracy of the database
Suggest and launch outreaches to update existingmember records
Required Qualifications
Bachelor’s degree in a related field and 8+ years of relevant experience in a non-profit member-based organization (relevant experience may be substituted for a degree)
Demonstratedtrack recordof growing membership through renewals and acquisitions
Demonstrated problem solving skills with stakeholders with the ability toanticipateneeds,determinepriorities,and meet deadlines
Exceptional organizational skills and attention to detail
Experience with member/customer database (iMIS preferred)
Strong interpersonal skills and commitment toa high levelof customer service
Demonstratedverbaland written communications skills to interact effectively with members and customers outside the organization
Ability to manage multiple projects simultaneously, prioritize tasks, and meet competing deadlines
Proven ability to work effectively both independently and within a collaborative team environment
Ability to travel to the AAO-HNSF annual meeting to manage the membership booth and international booth
#J-18808-Ljbffr
This is a hybrid role, in-person in Alexandria, VA three days per week.
TheMembershipLeaderis responsible foroverseeingretention and recruitment programs. Reporting and working closely with the Senior Director, Membership & Global Affairs, this role oversees the renewal cycle and acquisition campaigns. Specifically,thispositionisresponsible fordeveloping strategiesand implementing outreachesto increase membership numbers, meet/exceed revenue goals, and oversee customer serviceexperience. This position requires a blend of strategic thinking, excellent communication skills, and the ability to analyze data to drive improvements.
Key Responsibilities
Plan and execute annual renewal campaign
Working with the Global Team, develop and launch campaigns to grow international membership
Leveragedata/metricstoretainandgrow new membership
Streamline the retention process to test out new strategies, increase automation, and focus on areas to improve segmented retention
Manage member services functionto ensuretimelines and consistency
Specific Duties Member Acquisition & Retention
Develop and manageallretention campaigns;suggest enhancementsto existing campaigns as well asnewapproachesto test
Manage annual outreachto convert residents to first-year members
Act as liaison to the Membership & Credentials Committee
Develop and launch new memberacquisition campaignsincluding leveraging Global Grand Round participants, Annual Meeting attendees, and win backsto increase international members
Work with Senior Director to set annual membership goals
Providemonthly insight into membership revenue and tracking to annual goals
Member Relations
Manage the member services staff
Develop processes to track incoming emails and calls
Ensureappropriateturnaroundtime andpositive member experience
Lead efforts to streamline renewal billing to large practices
Ensuremember recordsareaccurateandup-to-date
Metrics and Reporting
Track and report response rates and success measuresforacquisition and retention campaigns
Work with Communications Team to improveemailROImetrics
Review accuracy of the database
Suggest and launch outreaches to update existingmember records
Required Qualifications
Bachelor’s degree in a related field and 8+ years of relevant experience in a non-profit member-based organization (relevant experience may be substituted for a degree)
Demonstratedtrack recordof growing membership through renewals and acquisitions
Demonstrated problem solving skills with stakeholders with the ability toanticipateneeds,determinepriorities,and meet deadlines
Exceptional organizational skills and attention to detail
Experience with member/customer database (iMIS preferred)
Strong interpersonal skills and commitment toa high levelof customer service
Demonstratedverbaland written communications skills to interact effectively with members and customers outside the organization
Ability to manage multiple projects simultaneously, prioritize tasks, and meet competing deadlines
Proven ability to work effectively both independently and within a collaborative team environment
Ability to travel to the AAO-HNSF annual meeting to manage the membership booth and international booth
#J-18808-Ljbffr