PetSafe Brands
Customer Sales and Support Specialist
PetSafe Brands, Knoxville, Tennessee, United States, 37955
IFB Customer Care Specialist
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IFB Customer Care Specialist
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PetSafe Brands . At Invisible Fence® Brand we are passionate about the well‑being of pets today. It is that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry‑changing pet solutions and provide expert care to you and your pet from your neighborhood dealer. Summary of Position
Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of ‘being the most trusted pet brands’. Responsibilities
Provide customers with excellent service Offer and sell our vast array of products by finding solutions that meet the customer’s and their pet’s needs Identify the customer’s product issues and provide problem solving, troubleshooting, and assistance so they may best utilize their product to keep their pets happy and safe Follow policies & procedures to ensure quality & consistency on every customer interaction Consistently meet and exceed Customer Care accountabilities Qualifications
HS diploma or GED 1 - 3 Years of Customer Service Experience Preferred Ability to offer, promote and sell products/services to existing and prospective customers Great communication skills Ability to type at least 40 words per minute Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system Passionate About Improving The Customer Experience
Ability to thrive in a fast‑paced environment with change. Accountabilities
Sales Goals Branded Customer Satisfaction Scores Quality Assurance Attendance Wrap Time Compliance Unavailable Time Average Handle Time Relationships
Directly reports to Assistant Manager | Works in conjunction with all Customer Care Specialists. Employment Information
Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Consumer Services
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Join to apply for the
IFB Customer Care Specialist
role at
PetSafe Brands . At Invisible Fence® Brand we are passionate about the well‑being of pets today. It is that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry‑changing pet solutions and provide expert care to you and your pet from your neighborhood dealer. Summary of Position
Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of ‘being the most trusted pet brands’. Responsibilities
Provide customers with excellent service Offer and sell our vast array of products by finding solutions that meet the customer’s and their pet’s needs Identify the customer’s product issues and provide problem solving, troubleshooting, and assistance so they may best utilize their product to keep their pets happy and safe Follow policies & procedures to ensure quality & consistency on every customer interaction Consistently meet and exceed Customer Care accountabilities Qualifications
HS diploma or GED 1 - 3 Years of Customer Service Experience Preferred Ability to offer, promote and sell products/services to existing and prospective customers Great communication skills Ability to type at least 40 words per minute Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system Passionate About Improving The Customer Experience
Ability to thrive in a fast‑paced environment with change. Accountabilities
Sales Goals Branded Customer Satisfaction Scores Quality Assurance Attendance Wrap Time Compliance Unavailable Time Average Handle Time Relationships
Directly reports to Assistant Manager | Works in conjunction with all Customer Care Specialists. Employment Information
Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Consumer Services
#J-18808-Ljbffr