Temecula Valley Toyota
Temecula Valley Toyota is the fastest growing Toyota dealership in the USA with phenomenal customer satisfaction. If you are an enthusiastic self‑starter with a passion for customer service and selling, we want you on our team!
The
Service Advisor
is the central point of communication for all service and repair activities, acting as the liaison between customers and technicians. They listen to customer concerns, arrange appropriate service, and manage expectations regarding repair delivery. The goal is to ensure customers are satisfied with the repairs performed right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, post‑secondary automotive training or experience, Service Advisor experience, an unrestricted driver’s license with a clean driving record, and a strong technical and customer‑service performance record. ASE certification is a plus. They must thrive in a fast‑paced team, maintain a positive attitude, present a professional appearance, and have excellent communication skills.
In addition to competitive pay, employees receive
Health, Dental, Vision, Life, 401K, Health & Wellness Program , community involvement, and company‑paid vacation and holidays.
Responsibilities
Maintain an Excellent CSI (Customer Satisfaction Index) – a MUST!!
Assist customers with any service needs for their vehicle
Schedule service for customers in person or by phone to ensure a prompt and accurate diagnosis of problems
Makes repair recommendations and manage delivery of repairs by setting and managing customer expectations
Ensures required documentation is complete and complies with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, trainings, and educational classes as required
Helps educate/train new staff members
Problem solves, reports research results, and pays attention to detail
Continually learns about product updates, features, and accessories to better assist customer needs
Establish personal goals consistent with dealership’s standards of productivity and devise strategies to meet those goals
Follows all company policies and procedures
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, coworkers, and vendors
Maintains product knowledge and safety standards
Shows patience and high‑energy personality; is computer literate
Performs other duties as assigned
Qualifications
Service Advisor experience necessary
Ability to provide Customer Satisfaction Index (CSI) scores from previous employers
Broad scope of automotive mechanical/electrical knowledge
ADP/CDK computer program experience a PLUS!!
Pleasant/friendly demeanor and an outgoing personality
Excellent communication, customer service, and problem‑solving skills, including composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Unrestricted driver’s license and clean driving record
Able to drive both automatic and standard‑transmission vehicles
Basic computer and internet skills
Product knowledge a PLUS!
Willingness to learn
A desire to work in a commission, performance‑based environment
Ability to multi‑task and follow tasks as assigned
Professional appearance and work ethic
Self‑Starter and Self‑Motivator
Ability to work well in a process‑driven environment
Bilingual a PLUS!
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Motor Vehicle Manufacturing
#J-18808-Ljbffr
The
Service Advisor
is the central point of communication for all service and repair activities, acting as the liaison between customers and technicians. They listen to customer concerns, arrange appropriate service, and manage expectations regarding repair delivery. The goal is to ensure customers are satisfied with the repairs performed right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, post‑secondary automotive training or experience, Service Advisor experience, an unrestricted driver’s license with a clean driving record, and a strong technical and customer‑service performance record. ASE certification is a plus. They must thrive in a fast‑paced team, maintain a positive attitude, present a professional appearance, and have excellent communication skills.
In addition to competitive pay, employees receive
Health, Dental, Vision, Life, 401K, Health & Wellness Program , community involvement, and company‑paid vacation and holidays.
Responsibilities
Maintain an Excellent CSI (Customer Satisfaction Index) – a MUST!!
Assist customers with any service needs for their vehicle
Schedule service for customers in person or by phone to ensure a prompt and accurate diagnosis of problems
Makes repair recommendations and manage delivery of repairs by setting and managing customer expectations
Ensures required documentation is complete and complies with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, trainings, and educational classes as required
Helps educate/train new staff members
Problem solves, reports research results, and pays attention to detail
Continually learns about product updates, features, and accessories to better assist customer needs
Establish personal goals consistent with dealership’s standards of productivity and devise strategies to meet those goals
Follows all company policies and procedures
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, coworkers, and vendors
Maintains product knowledge and safety standards
Shows patience and high‑energy personality; is computer literate
Performs other duties as assigned
Qualifications
Service Advisor experience necessary
Ability to provide Customer Satisfaction Index (CSI) scores from previous employers
Broad scope of automotive mechanical/electrical knowledge
ADP/CDK computer program experience a PLUS!!
Pleasant/friendly demeanor and an outgoing personality
Excellent communication, customer service, and problem‑solving skills, including composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Unrestricted driver’s license and clean driving record
Able to drive both automatic and standard‑transmission vehicles
Basic computer and internet skills
Product knowledge a PLUS!
Willingness to learn
A desire to work in a commission, performance‑based environment
Ability to multi‑task and follow tasks as assigned
Professional appearance and work ethic
Self‑Starter and Self‑Motivator
Ability to work well in a process‑driven environment
Bilingual a PLUS!
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Motor Vehicle Manufacturing
#J-18808-Ljbffr