Commerce Bank
Operations Loan Servicing Representative
Commerce Bank, Kansas City, Missouri, United States, 64101
Operations Loan Servicing Representative
4 days ago Be among the first 25 applicants Overview
About Working At Commerce: Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesnt come easy. And after 160 years, Commerce Bank is at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range
Hourly: $16.45 - $19.00 (Amount based on relevant experience, skills, and competencies.) Essential Functions
Provide customer service to internal and external customers as part of the Branch Hotline phone queue making outbound phone calls as needed Monitor the retention period of stored boxes and shred as needed Prepare work for all lines of business by sorting into batches, entering into database, and staging for imaging pick up Review daily boxing list and stage for imaging pickup Index work for all lines of business via Oracle Document Capture Import work for all lines of business via the department email inbox and Content Manager Execute the retrieval of scanned work and organize it to be indexed Process address changes for consumer loans received via mail and email Process partial loss insurance claims for indirect and direct loans and lines of credit Adhere to regulations set forth by Commerce Bank’s Legal, Compliance, and Risk Departments including but not limited to SOX, REG x, and REG Z Perform other duties as assigned Knowledge, Skills & Abilities Required
Basic knowledge of the banking industry, including best practices Basic knowledge of consumer lending, non-real estate secured, and the federal regulations that govern consumer loans Ability to research and provide solutions with the understanding of when to escalate issues Ability to retain information and apply knowledge to multiple situations or scenarios Critical thinker working towards building on basic analytical skills Ability to work independently and complete assigned tasks as instructed Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values Inquisitive and agile and strong team player with excellent written, verbal and interpersonal communication skills when working with internal partners and external customers Moderate level proficiency with Microsoft Word, Excel and Outlook. Knowledge of access databases. Education & Experience
Associate’s degree in Business Administration or equivalent combination of education and experience preferred 1+ years loan servicing or related work experience preferred Previous banking experience or familiarity with consumer lending preferred For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Operations Loan Servicing Representative job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location: 811 Main St, Kansas City, Missouri 64105. Time Type: Full time Employment details
Employment type: Full-time Job function: Finance and Sales Industries: Banking and Financial Services Location: 811 Main St, Kansas City, Missouri 64105
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4 days ago Be among the first 25 applicants Overview
About Working At Commerce: Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesnt come easy. And after 160 years, Commerce Bank is at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range
Hourly: $16.45 - $19.00 (Amount based on relevant experience, skills, and competencies.) Essential Functions
Provide customer service to internal and external customers as part of the Branch Hotline phone queue making outbound phone calls as needed Monitor the retention period of stored boxes and shred as needed Prepare work for all lines of business by sorting into batches, entering into database, and staging for imaging pick up Review daily boxing list and stage for imaging pickup Index work for all lines of business via Oracle Document Capture Import work for all lines of business via the department email inbox and Content Manager Execute the retrieval of scanned work and organize it to be indexed Process address changes for consumer loans received via mail and email Process partial loss insurance claims for indirect and direct loans and lines of credit Adhere to regulations set forth by Commerce Bank’s Legal, Compliance, and Risk Departments including but not limited to SOX, REG x, and REG Z Perform other duties as assigned Knowledge, Skills & Abilities Required
Basic knowledge of the banking industry, including best practices Basic knowledge of consumer lending, non-real estate secured, and the federal regulations that govern consumer loans Ability to research and provide solutions with the understanding of when to escalate issues Ability to retain information and apply knowledge to multiple situations or scenarios Critical thinker working towards building on basic analytical skills Ability to work independently and complete assigned tasks as instructed Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values Inquisitive and agile and strong team player with excellent written, verbal and interpersonal communication skills when working with internal partners and external customers Moderate level proficiency with Microsoft Word, Excel and Outlook. Knowledge of access databases. Education & Experience
Associate’s degree in Business Administration or equivalent combination of education and experience preferred 1+ years loan servicing or related work experience preferred Previous banking experience or familiarity with consumer lending preferred For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Operations Loan Servicing Representative job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location: 811 Main St, Kansas City, Missouri 64105. Time Type: Full time Employment details
Employment type: Full-time Job function: Finance and Sales Industries: Banking and Financial Services Location: 811 Main St, Kansas City, Missouri 64105
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