AHU Technologies Inc
Customer Service Rep - Cashier
AHU Technologies Inc, Washington, District of Columbia, us, 20022
Job Description
Short Description: Customer Service Representative - Cashier
Traffic and Adjudication
M-F 12:30p-5p
Complete Description
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
Assist customers with product information, order status, or any account-related issues.
Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
Process transactions, returns, and exchanges according to agency guidelines.
Collaborate with other departments to address and resolve complex issues.
Provide feedback to management on recurring customer concerns and suggest improvements.
Stay informed about industry trends and best practices to enhance customer service quality.
Perform other duties as assigned to support the customer service team.
Education:
High School Diploma
Qualifications
1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
2. Strong organizational and multitasking abilities.
3. Excellent written and verbal communication skills.
4. Attention to detail.
5. Ability to handle sensitive information with confidentiality.
Skills Matrix
Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities.
Required
Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency.
Required
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Required
Ability to handle sensitive information with confidentiality.
Required
High School diploma.
Required
Prior experience as a bank teller or in a related, customer-facing role.
Highly desired
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Traffic and Adjudication
M-F 12:30p-5p
Complete Description
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
Assist customers with product information, order status, or any account-related issues.
Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
Process transactions, returns, and exchanges according to agency guidelines.
Collaborate with other departments to address and resolve complex issues.
Provide feedback to management on recurring customer concerns and suggest improvements.
Stay informed about industry trends and best practices to enhance customer service quality.
Perform other duties as assigned to support the customer service team.
Education:
High School Diploma
Qualifications
1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
2. Strong organizational and multitasking abilities.
3. Excellent written and verbal communication skills.
4. Attention to detail.
5. Ability to handle sensitive information with confidentiality.
Skills Matrix
Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities.
Required
Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency.
Required
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Required
Ability to handle sensitive information with confidentiality.
Required
High School diploma.
Required
Prior experience as a bank teller or in a related, customer-facing role.
Highly desired
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