DoorDash
Senior Associate, Merchant Strategy & Operations
5 days ago Be among the first 25 applicants
About The Team On the Merchant Strategy & Operations team, our mission is to have best‑in‑class restaurant selection for consumers and build products and services for our merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.
About The Role As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy and execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech‑first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.
You’ll be Excited About This Opportunity Because You Will…
Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
Experiment, Analyze and Implement – Use data‑driven decision‑making and sound business judgment to drive go‑to‑market & execution for new initiatives to help merchants have the best experience on DoorDash
Influence – Work cross‑functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives
We're Excited About You Because…
You have a Bachelor’s degree or higher
You have 2–3 years of experience in consulting, strategy, operations, banking, technology, or related experience; high‑growth or early‑stage startup experience and experience leading a team are a plus
You have a proven track record of working on highly cross‑functional initiatives, managing towards ambitious goals, and succeeding in complex environments
You’re an owner / self‑starter – You have a bias toward action and are proactive in identifying opportunities and solutions, and areas to add value
You’re naturally curious – You always look for ways to innovate and improve
You’re a problem solver – You solve problems from first principles and resist “this is how it’s always been done” thinking
You’re analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel
You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
You’re persuasive and a relationship‑builder – You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions
We expect this position to be filled by 12/22/25.
Compensation Base salary is localised according to an employee’s work location. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week) and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
$78,200—$115,000 USD
About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. In addition to discrimination based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior, such as stereotyping. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Seniorities and Employment Types
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Software Development
#J-18808-Ljbffr
About The Team On the Merchant Strategy & Operations team, our mission is to have best‑in‑class restaurant selection for consumers and build products and services for our merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.
About The Role As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy and execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech‑first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.
You’ll be Excited About This Opportunity Because You Will…
Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
Experiment, Analyze and Implement – Use data‑driven decision‑making and sound business judgment to drive go‑to‑market & execution for new initiatives to help merchants have the best experience on DoorDash
Influence – Work cross‑functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives
We're Excited About You Because…
You have a Bachelor’s degree or higher
You have 2–3 years of experience in consulting, strategy, operations, banking, technology, or related experience; high‑growth or early‑stage startup experience and experience leading a team are a plus
You have a proven track record of working on highly cross‑functional initiatives, managing towards ambitious goals, and succeeding in complex environments
You’re an owner / self‑starter – You have a bias toward action and are proactive in identifying opportunities and solutions, and areas to add value
You’re naturally curious – You always look for ways to innovate and improve
You’re a problem solver – You solve problems from first principles and resist “this is how it’s always been done” thinking
You’re analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel
You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
You’re persuasive and a relationship‑builder – You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions
We expect this position to be filled by 12/22/25.
Compensation Base salary is localised according to an employee’s work location. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week) and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
$78,200—$115,000 USD
About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. In addition to discrimination based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior, such as stereotyping. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Seniorities and Employment Types
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Software Development
#J-18808-Ljbffr