GCA
Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Analyst to provide Customer Service Center support to a client located in Quantico, VA. The ideal candidate will have experience applying best practices to service delivery in a large enterprise environment and a track record of meeting or exceeding contractual service level agreements. This position offers growth opportunities to other IT fields including Security Operations, Information Assurance, System Administration, Network Engineering, and Unified Communications.
Responsibilities
Provide technical support and troubleshooting assistance to end-users
Initiate and resolve service requests and incidents
Install, configure, and maintain computer hardware and software
Assist with the setup and maintenance of user accounts and permissions
Work with system administrators and developers to ensure services/incidents are completed
Document all support activities and resolutions in the ticketing system
Follow standard operating procedures for incident management and escalation
Provide an outstanding customer service experience across all organizational levels
Requirements
Proven experience as a Help Desk Analyst or Customer Service Support
Strong knowledge of Windows operating systems and desktop support
Ability to diagnose and resolve hardware and software issues
Excellent problem-solving skills and attention to detail
Active Directory experience preferred
DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
Initial Secret clearance is required to start; must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
Benefits
Competitive compensation
Paid time off includes 10 federal holidays and 15 additional days
Bereavement Leave
Parental Leave
Company-paid STD and LTD
Life and AD&D Insurance
Medical, Prescription, Dental, and Vision Coverage
401k Savings with company match
Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you. Join our team as a Help Desk Analyst and help ensure smooth operations for end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!
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Responsibilities
Provide technical support and troubleshooting assistance to end-users
Initiate and resolve service requests and incidents
Install, configure, and maintain computer hardware and software
Assist with the setup and maintenance of user accounts and permissions
Work with system administrators and developers to ensure services/incidents are completed
Document all support activities and resolutions in the ticketing system
Follow standard operating procedures for incident management and escalation
Provide an outstanding customer service experience across all organizational levels
Requirements
Proven experience as a Help Desk Analyst or Customer Service Support
Strong knowledge of Windows operating systems and desktop support
Ability to diagnose and resolve hardware and software issues
Excellent problem-solving skills and attention to detail
Active Directory experience preferred
DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
Initial Secret clearance is required to start; must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
Benefits
Competitive compensation
Paid time off includes 10 federal holidays and 15 additional days
Bereavement Leave
Parental Leave
Company-paid STD and LTD
Life and AD&D Insurance
Medical, Prescription, Dental, and Vision Coverage
401k Savings with company match
Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you. Join our team as a Help Desk Analyst and help ensure smooth operations for end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!
#J-18808-Ljbffr