Automotive Service Advisor

Benefits/Perks Training and Career Development Opportunities Schedule flexibility Competitive Compensation Job Summary We are looking for an Automotive Service Advisor to work as a service writer, handle customer relations, and assist with parts procurement. We are seeking a friendly, outgoing professional who has strong customer service skills and is willing to learn the basics of auto service. The Service Advisor will maintain a high level of customer engagement with the ability to convert service inquiries into sales. Customer satisfaction is critical to your success in this role, so previous experience is preferred. If you love working in a dynamic, moderate-paced environment, and want to work for a family-owned company that cares for their employees, we’re excited to discuss this position with you. We are willing to train the right candidate. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including assigning service jobs to Automotive Technicians, addressing customer inquiries, and managing required documentation. Responsibilities Meet and assist customers with service needs Create service estimates and make service recommendations Complete estimate review with customers in a timely manner Follow up with customers after completed repairs Address customer concerns and/or complaints in a professional manner Interact with vendors to coordinate purchase and delivery of parts Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records Maintain a positive work environment and customer satisfaction while maintaining profitability Qualifications High school diploma or GED required; bachelor’s degree preferred Valid state-issued driver’s license and clean driving record are required Successful completion of a pre-employment drug and background screening Excellent customer service skills Willing to learn and self-improve Ability to positively collaborate in a team One year of experience as an automotive service writer, Parts Procurement, or service advisor is preferred. Good understanding of automotive technology, automotive service technician job duties, and automotive repair services is preferred.

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