Service Desk Specialist Junior Position
LeadsMarket, Los Angeles, California, United States, 90079
About the Project
LM is a technology company operating a real-time marketplace where buyers and sellers transact leads, calls, and clicks. Our platform powers acquisition for consumer finance verticals. As we scale, we are investing heavily in reliability, automation, and cloud-native infrastructure.
About the Role We are hiring a Junior Service Desk Specialist to support our US-based employees, acting as the main point of contact for internal IT issues during Pacific Time (LA) hours. You will handle access requests, workstation setup, troubleshooting, and service tickets. You’ll collaborate closely with the Lead SD Specialist and be part of a growing internal IT team.
Responsibilities
Handle service requests and incidents in Jira Service Management.
Provide support for Windows/macOS endpoint setup, VPN, MFA, user access.
Manage access provisioning: account creation, deactivation, permissions.
Assist with US hardware procurement (ordering, coordination, remote setup).
Track issues, document resolutions, and contribute to the knowledge base.
Work closely with DevOps and Security teams for escalations and tooling support.
Ensure high-quality service and responsive communication to internal users.
Requirements
2+ years of experience in IT Support / Service Desk roles.
Good knowledge of operating systems (Windows/macOS), basic networking, and endpoint security.
Familiarity with tools like Jira SM, CrowdStrike, Azure DevOps, or similar.
Ability to work independently and solve issues remotely.
English proficiency.
Must be available to work in the office full-time.
Nice to Have
Experience in a Fintech or regulated environment is a plus.
Experience with Microsoft ecosystem services
Basic knowledge of SQL
Exposure to .NET and Node.js environments
Basic scripting skills (e.g., Python, PowerShell, bash)
What We Offer
International experience in a fast-growing company.
Education and certification support.
Vacation time, holidays, and sick leave, as well as health, dental and optical insurance, and daily in-office lunch allowance.
Opportunity to make a lasting impact in U.S. FinTech infrastructure.
Russian, minimum B2 level, preferred by not required.
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About the Role We are hiring a Junior Service Desk Specialist to support our US-based employees, acting as the main point of contact for internal IT issues during Pacific Time (LA) hours. You will handle access requests, workstation setup, troubleshooting, and service tickets. You’ll collaborate closely with the Lead SD Specialist and be part of a growing internal IT team.
Responsibilities
Handle service requests and incidents in Jira Service Management.
Provide support for Windows/macOS endpoint setup, VPN, MFA, user access.
Manage access provisioning: account creation, deactivation, permissions.
Assist with US hardware procurement (ordering, coordination, remote setup).
Track issues, document resolutions, and contribute to the knowledge base.
Work closely with DevOps and Security teams for escalations and tooling support.
Ensure high-quality service and responsive communication to internal users.
Requirements
2+ years of experience in IT Support / Service Desk roles.
Good knowledge of operating systems (Windows/macOS), basic networking, and endpoint security.
Familiarity with tools like Jira SM, CrowdStrike, Azure DevOps, or similar.
Ability to work independently and solve issues remotely.
English proficiency.
Must be available to work in the office full-time.
Nice to Have
Experience in a Fintech or regulated environment is a plus.
Experience with Microsoft ecosystem services
Basic knowledge of SQL
Exposure to .NET and Node.js environments
Basic scripting skills (e.g., Python, PowerShell, bash)
What We Offer
International experience in a fast-growing company.
Education and certification support.
Vacation time, holidays, and sick leave, as well as health, dental and optical insurance, and daily in-office lunch allowance.
Opportunity to make a lasting impact in U.S. FinTech infrastructure.
Russian, minimum B2 level, preferred by not required.
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