Join to apply for the
Contact Center Lending Specialist
role at
Service Credit Union .
Service Credit Union is seeking a Contact Center Lending Specialist who will be responsible for providing high-quality service to members by processing consumer loan applications, offering guidance throughout the lending process, and assisting with loan-related inquiries both during the application stage and once the loan is established. Duties also include aiding members with non‑loan related account services. While application processing is focused on consumer loans, this role also supports member inquiries related to both existing consumer and real‑estate loans.
Pay:
Starting at $22.62 per hour. Flexible based on experience.
Hours:
Full time, 11:30am – 8:00pm, rotating Saturdays.
Benefits
Great health and dental benefits starting day one!
PTO, long‑term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace©.
Free identity theft protection through IdentityForce©.
Tuition reimbursement.
Training and career growth opportunities.
Day to Day
Receive and process consumer loan applications efficiently and accurately.
Guide members through each stage of the application process, ensuring they understand requirements and next steps.
Identify and recommend beneficial products and services to meet member needs.
Conduct follow‑up with members regarding application status, required documentation, or additional information needed.
Provide accurate information regarding lending products, including GAP, CL/CD, and Mechanical Breakdown Protection (MBP).
Answer member questions regarding basic account information, loan products, and real estate lending services.
Meet or exceed department production and account goals while maintaining a high standard of service quality.
Respond to member inquiries regarding loan products, rates, terms, and conditions.
Provide accurate information on basic account services and general banking inquiries.
Assist members with navigating lending resources, tools, and digital platforms.
Experience & Qualifications
Preferred knowledge of Meridian Link/Loans PQ/TrueStage/Route66.
Prior success in cross‑selling payment protections.
Proven track record identifying product matching.
Excellent interpersonal, presentation, and organizational skills.
Ability to communicate clearly and effectively verbally and in writing.
Proficient with Excel, Microsoft Outlook, Word, PowerPoint, and various web‑based applications required.
Ability to work independently and in a team environment.
High school diploma or equivalent required.
If you are interested in applying your customer service and online technology skills to further your career and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place!
Join us today!
At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Banking
Referrals increase your chances of interviewing at Service Credit Union by 2x
Get notified about new Contact Center Specialist jobs in
Rochester, NH .
#J-18808-Ljbffr
Contact Center Lending Specialist
role at
Service Credit Union .
Service Credit Union is seeking a Contact Center Lending Specialist who will be responsible for providing high-quality service to members by processing consumer loan applications, offering guidance throughout the lending process, and assisting with loan-related inquiries both during the application stage and once the loan is established. Duties also include aiding members with non‑loan related account services. While application processing is focused on consumer loans, this role also supports member inquiries related to both existing consumer and real‑estate loans.
Pay:
Starting at $22.62 per hour. Flexible based on experience.
Hours:
Full time, 11:30am – 8:00pm, rotating Saturdays.
Benefits
Great health and dental benefits starting day one!
PTO, long‑term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace©.
Free identity theft protection through IdentityForce©.
Tuition reimbursement.
Training and career growth opportunities.
Day to Day
Receive and process consumer loan applications efficiently and accurately.
Guide members through each stage of the application process, ensuring they understand requirements and next steps.
Identify and recommend beneficial products and services to meet member needs.
Conduct follow‑up with members regarding application status, required documentation, or additional information needed.
Provide accurate information regarding lending products, including GAP, CL/CD, and Mechanical Breakdown Protection (MBP).
Answer member questions regarding basic account information, loan products, and real estate lending services.
Meet or exceed department production and account goals while maintaining a high standard of service quality.
Respond to member inquiries regarding loan products, rates, terms, and conditions.
Provide accurate information on basic account services and general banking inquiries.
Assist members with navigating lending resources, tools, and digital platforms.
Experience & Qualifications
Preferred knowledge of Meridian Link/Loans PQ/TrueStage/Route66.
Prior success in cross‑selling payment protections.
Proven track record identifying product matching.
Excellent interpersonal, presentation, and organizational skills.
Ability to communicate clearly and effectively verbally and in writing.
Proficient with Excel, Microsoft Outlook, Word, PowerPoint, and various web‑based applications required.
Ability to work independently and in a team environment.
High school diploma or equivalent required.
If you are interested in applying your customer service and online technology skills to further your career and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place!
Join us today!
At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Banking
Referrals increase your chances of interviewing at Service Credit Union by 2x
Get notified about new Contact Center Specialist jobs in
Rochester, NH .
#J-18808-Ljbffr