Store Protection Specialist
Join to apply for the Store Protection Specialist role at Ross Stores, Inc.
Ross is a leading off-price retail chain with over 2,200 stores. Our focus is delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun treasure hunt experience.
Benefits for Our Team
Success – Our winning team pursues excellence while learning and evolving.
Career Growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equity & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets all customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence in a company‑issued vest and required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by store leadership. Partners with store leadership to ensure compliance with loss prevention directives and minimization of operational shortage.
Essential Functions
Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
Provides visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on sales floor in a company‑issued vest, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all customers and associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
Other duties as assigned to support loss prevention initiatives.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance, in accordance with company dress code.
Mitigating Theft & Fraud
Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
Adheres to company policy for external theft response.
Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for customers and associates.
Qualifications and Special Skills Required
High school education or equivalent required; AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must comply with all applicable federal and state laws and regulations for security positions, including additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Must be able to raise or lower objects more than 25 lbs. from one level to another.
Must be able to regularly bend, stoop, or crouch.
Certain assignments may require other qualifications and skills.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer.
We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related conditions), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
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Ross is a leading off-price retail chain with over 2,200 stores. Our focus is delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun treasure hunt experience.
Benefits for Our Team
Success – Our winning team pursues excellence while learning and evolving.
Career Growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equity & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets all customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence in a company‑issued vest and required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by store leadership. Partners with store leadership to ensure compliance with loss prevention directives and minimization of operational shortage.
Essential Functions
Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
Provides visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on sales floor in a company‑issued vest, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all customers and associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
Other duties as assigned to support loss prevention initiatives.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance, in accordance with company dress code.
Mitigating Theft & Fraud
Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
Adheres to company policy for external theft response.
Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for customers and associates.
Qualifications and Special Skills Required
High school education or equivalent required; AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must comply with all applicable federal and state laws and regulations for security positions, including additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Must be able to raise or lower objects more than 25 lbs. from one level to another.
Must be able to regularly bend, stoop, or crouch.
Certain assignments may require other qualifications and skills.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer.
We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related conditions), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
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