Store Protection Specialist
–
Ross Stores, Inc.
Join to apply for the
Store Protection Specialist
role at
Ross Stores, Inc.
Overview Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We bring our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
What You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner, deterring opportunities for theft by demonstrating “command” presence in a company‑issued vest/required black attire, and monitoring the Code 50 package inspection policy. The specialist walks the sales floor to identify and address potential theft indicators, as directed by store leadership. They partner with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortage. The role must embrace company values and have a mentality to protect the Ross treasure.
Essential Functions
Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
Provides visible “command” presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company‑issued vest/required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all customers and associates with respect.
Demonstrates courtesy, friendliness and professionalism at all times. Recognizes associates using company recognition programs.
Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
Other duties as assigned to support loss‑prevention initiatives.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance, in accordance with company dress code.
Mitigating Theft & Fraud
Monitors entrances and exits as well as sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss‑prevention leadership.
Adheres to company policy for external theft response.
Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for customers and associates.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
High school education or equivalent required, AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss‑prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
Certain assignments may require other qualifications and skills.
Job Details
Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industry: Retail
Equal Employment Opportunity Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of our overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Compensation and Benefits Base pay range for this role is $15.50 – $16.00 per hour, depending on experience, skills, qualifications, certifications, seniority and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Benefits offered to all associates include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount; identity protection; associate purchase program; benefit hub discount mall; employee assistance program and commuter benefits; 401(k); employee stock purchase program; Ross Cares Fund; college discounts; sick pay (where legally required) and referral bonuses. Full‑time associates including retail associate, area supervisor, assistant store manager and store manager are eligible for extended benefits, including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/AD&D insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, and 9 personal and company holidays. Exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance.
#J-18808-Ljbffr
–
Ross Stores, Inc.
Join to apply for the
Store Protection Specialist
role at
Ross Stores, Inc.
Overview Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We bring our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
What You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner, deterring opportunities for theft by demonstrating “command” presence in a company‑issued vest/required black attire, and monitoring the Code 50 package inspection policy. The specialist walks the sales floor to identify and address potential theft indicators, as directed by store leadership. They partner with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortage. The role must embrace company values and have a mentality to protect the Ross treasure.
Essential Functions
Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
Provides visible “command” presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company‑issued vest/required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all customers and associates with respect.
Demonstrates courtesy, friendliness and professionalism at all times. Recognizes associates using company recognition programs.
Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
Other duties as assigned to support loss‑prevention initiatives.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance, in accordance with company dress code.
Mitigating Theft & Fraud
Monitors entrances and exits as well as sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss‑prevention leadership.
Adheres to company policy for external theft response.
Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for customers and associates.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
High school education or equivalent required, AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss‑prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
Certain assignments may require other qualifications and skills.
Job Details
Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industry: Retail
Equal Employment Opportunity Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of our overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Compensation and Benefits Base pay range for this role is $15.50 – $16.00 per hour, depending on experience, skills, qualifications, certifications, seniority and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Benefits offered to all associates include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount; identity protection; associate purchase program; benefit hub discount mall; employee assistance program and commuter benefits; 401(k); employee stock purchase program; Ross Cares Fund; college discounts; sick pay (where legally required) and referral bonuses. Full‑time associates including retail associate, area supervisor, assistant store manager and store manager are eligible for extended benefits, including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/AD&D insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, and 9 personal and company holidays. Exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance.
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