Puffy
Customer Service Representative (Remote)
Base pay range
$21.00/hr - $22.50/hr
Position:
Customer Support Associate
Location:
Remote (Utah)
Compensation:
Base Pay: $21.00 - $22.50 / hour
Total Compensation:
Top performers exceed $31.50/hour + Uncapped bonuses
What this means:
Uncapped earning potential with a proven 40%+ uplift for high performers.
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem‑solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities:
Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award‑winning customer experience.
Become Our On‑Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
Utilize AI Co‑pilot: Partner with our proprietary AI co‑pilot to automate routine inquiries, allowing focus on strategic problem‑solving and creating exceptional customer experiences.
Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e‑commerce platform like Shopify.
Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
Ideal Profile:
1‑2+ years of proven customer support expertise in fast‑paced, high‑stakes environments.
Master of professional communication with ability to command high volume inquiries.
Fast and accurate typist: 50+ WPM required.
Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify.
Excited by technology and sees AI as a partner that enhances skills.
The Puffy DNA We’re restless, perpetually hungry, and fast‑paced, driven by an unwavering belief that we can outperform any competitor—regardless of their size.
Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
Execute with Urgency: We thrive in high‑stakes environments by making thoughtful decisions quickly and acting decisively.
Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
Go All‑In: When the mission demands it, we rally as one team to cross the finish line.
Benefits:
Comprehensive medical, dental, and vision insurance.
Generous Paid Time Off (PTO) + US Public holidays.
401(k) with Company Match.
Access to AI‑native tool stack.
International team collaboration (14+ nationalities).
Additional Benefits:
Free Puffy mattress after 6 months.
$1,000 Puffy/Halo Board store credit after 1 year.
Job Details Seniority level: Associate | Employment type: Full‑time | Job function: Customer Service | Industries: Retail
Ready to Shape Your Story? Click "Apply" and take the first step.
#J-18808-Ljbffr
Position:
Customer Support Associate
Location:
Remote (Utah)
Compensation:
Base Pay: $21.00 - $22.50 / hour
Total Compensation:
Top performers exceed $31.50/hour + Uncapped bonuses
What this means:
Uncapped earning potential with a proven 40%+ uplift for high performers.
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem‑solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities:
Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award‑winning customer experience.
Become Our On‑Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
Utilize AI Co‑pilot: Partner with our proprietary AI co‑pilot to automate routine inquiries, allowing focus on strategic problem‑solving and creating exceptional customer experiences.
Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e‑commerce platform like Shopify.
Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
Ideal Profile:
1‑2+ years of proven customer support expertise in fast‑paced, high‑stakes environments.
Master of professional communication with ability to command high volume inquiries.
Fast and accurate typist: 50+ WPM required.
Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify.
Excited by technology and sees AI as a partner that enhances skills.
The Puffy DNA We’re restless, perpetually hungry, and fast‑paced, driven by an unwavering belief that we can outperform any competitor—regardless of their size.
Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
Execute with Urgency: We thrive in high‑stakes environments by making thoughtful decisions quickly and acting decisively.
Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
Go All‑In: When the mission demands it, we rally as one team to cross the finish line.
Benefits:
Comprehensive medical, dental, and vision insurance.
Generous Paid Time Off (PTO) + US Public holidays.
401(k) with Company Match.
Access to AI‑native tool stack.
International team collaboration (14+ nationalities).
Additional Benefits:
Free Puffy mattress after 6 months.
$1,000 Puffy/Halo Board store credit after 1 year.
Job Details Seniority level: Associate | Employment type: Full‑time | Job function: Customer Service | Industries: Retail
Ready to Shape Your Story? Click "Apply" and take the first step.
#J-18808-Ljbffr