Strategic Senior CRM & Accounts Specialist

* **Industry Knowledge**: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.* **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.* **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors* **Negotiating:** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.* **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.* **CRM Strategy Design and Implementation:** Knowledge of Customer Relationship Management (CRM); ability to design and run CRM applications to acquire, grow and retain profitable customer relationships.* **Customer Relationship Management (CRM):** Knowledge of Customer Relationship Management (CRM) concepts and strategies; ability to evaluate CRM applications and improve CRM business processes.* **Proficiency in Microsoft Products:** Strong experience with Word, Excel, Power BI, and other Microsoft tools to manage and analyze data effectively.* **Self-Starter Mentality:** Ability to work independently, take initiative, and drive tasks to completion without constant supervision.* **Workload Management:** Skilled at handling a varied workload and prioritizing tasks based on business needs and deadlines.* **Technology Adaptability:** Comfortable working across multiple systems and able to quickly learn and pivot to new platforms as needed.* **Intellectual Curiosity:** Demonstrates a strong desire to learn, explore new ideas, and continuously improve processes and outcomes.* Medical, dental, and vision benefits\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\** 401(k) savings plans\** Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\** Employee Assistance Program\** Voluntary Benefits and Employee Discounts\** Career Development\** Incentive bonus\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement #J-18808-Ljbffr