Visitowa
DUTIES AND RESPONSIBILITIES:
Leadership & Oversight Provide direct leadership, coaching, and performance management to two Retail Managers Establish consistent operational standards, expectations, and accountability across all retail locations Ensure all stores operate in alignment with OWA brand standards, guest service expectations, and company policies Build and maintain a high-performing retail leadership pipeline through training, mentorship, and succession planning
Budgeting & Financial Management Assist in developing, managing, and overseeing the annual retail operating budget, including labor, inventory investment, and controllable expenses Monitor and analyze financial performance, including revenue, margin, shrink, labor, and operating costs Partner closely with Finance to ensure compliance with budget controls, forecasting, and reporting requirements Identify opportunities to improve profitability, operational efficiency, and return on inventory investment
Buying & Inventory Oversight Oversee retail buying strategy and inventory planning across all stores Ensure purchasing decisions align with sales performance, margin goals, seasonality, and brand positioning Maintain strong controls over inventory management, cycle counts, and reconciliation within Stratton Warren and POS systems Collaborate with Purchasing and Finance to ensure all buying activity adheres to approval workflows and internal controls
Training, Development & Workforce Management Maintain accurate and up-to-date inventory records within Stratton Warren, ensuring data integrity at all times Establish and oversee training programs for retail managers, supervisors, and frontline staff Ensure consistent onboarding, product knowledge, sales training, and operational training across all stores Monitor staffing models, scheduling efficiency, attendance, and labor utilization in partnership with Retail Managers Foster a culture of accountability, engagement, and continuous improvement
Performance Metrics & Reporting Support initiatives that drive retail sales, guest conversion, and average transaction value Define, track, and analyze key retail performance metrics, including sales per capita, average transaction value, conversion, labor efficiency, and inventory turns Use data-driven insights to guide merchandising decisions, staffing strategies, and operational improvements Provide regular performance reporting and executive-level summaries as requested A proven track record of sales growth, revenue performance, or company growth is considered a strong plus
Operations & Guest Experience Ensure all retail locations remain guest-ready, safe, and operationally compliant at all times Oversee execution of merchandising standards, store presentation, promotions, and seasonal transitions Support special events, peak seasons, and resort-wide initiatives impacting retail operations
Cross-Functional Collaboration Work closely with Leasing, Marketing, Maintenance, Purchasing, Finance, and Executive Leadership to support resort-wide objectives Coordinate with Marketing on promotions, campaigns, and product features that drive retail performance Serve as the senior retail point of contact for internal stakeholders
Other Duties Perform other duties consistent with senior retail leadership roles as assigned
REQUIRED QUALIFICATIONS:
High school diploma or GED required; college coursework or degree preferred
Minimum of 8 years of retail experience in high-volume or multi-unit environments
Minimum of 5 years of progressive retail management experience, including oversight of managers
Demonstrated experience managing multiple locations or departments
Proven experience with budgeting, inventory planning, and financial performance management
Strong working knowledge of POS systems and inventory management platforms
Demonstrated proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, including use for budgeting, reporting, scheduling, and executive communication; skills assessment required
Ability to stand for extended periods during scheduled shifts and lift up to 25 lbs. unassisted and up to 50 lbs. with assistance
Valid driver’s license and required employment documentation
Willingness to work nights, weekends, holidays, and irregular hours as business requires
Ability to work both indoors and outdoors in varying weather conditions
PREFERRED QUALIFICATIONS:
Proven track record of driving sales growth, margin improvement, or operational transformation
Experience working closely with finance and purchasing departments
Familiarity with Stratton Warren or similar enterprise inventory systems
COMPENSATION AND BENEFITS:
Full‑time position with benefits, including health insurance, paid time off, and 401(k) eligibility, in accordance with company policy
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Leadership & Oversight Provide direct leadership, coaching, and performance management to two Retail Managers Establish consistent operational standards, expectations, and accountability across all retail locations Ensure all stores operate in alignment with OWA brand standards, guest service expectations, and company policies Build and maintain a high-performing retail leadership pipeline through training, mentorship, and succession planning
Budgeting & Financial Management Assist in developing, managing, and overseeing the annual retail operating budget, including labor, inventory investment, and controllable expenses Monitor and analyze financial performance, including revenue, margin, shrink, labor, and operating costs Partner closely with Finance to ensure compliance with budget controls, forecasting, and reporting requirements Identify opportunities to improve profitability, operational efficiency, and return on inventory investment
Buying & Inventory Oversight Oversee retail buying strategy and inventory planning across all stores Ensure purchasing decisions align with sales performance, margin goals, seasonality, and brand positioning Maintain strong controls over inventory management, cycle counts, and reconciliation within Stratton Warren and POS systems Collaborate with Purchasing and Finance to ensure all buying activity adheres to approval workflows and internal controls
Training, Development & Workforce Management Maintain accurate and up-to-date inventory records within Stratton Warren, ensuring data integrity at all times Establish and oversee training programs for retail managers, supervisors, and frontline staff Ensure consistent onboarding, product knowledge, sales training, and operational training across all stores Monitor staffing models, scheduling efficiency, attendance, and labor utilization in partnership with Retail Managers Foster a culture of accountability, engagement, and continuous improvement
Performance Metrics & Reporting Support initiatives that drive retail sales, guest conversion, and average transaction value Define, track, and analyze key retail performance metrics, including sales per capita, average transaction value, conversion, labor efficiency, and inventory turns Use data-driven insights to guide merchandising decisions, staffing strategies, and operational improvements Provide regular performance reporting and executive-level summaries as requested A proven track record of sales growth, revenue performance, or company growth is considered a strong plus
Operations & Guest Experience Ensure all retail locations remain guest-ready, safe, and operationally compliant at all times Oversee execution of merchandising standards, store presentation, promotions, and seasonal transitions Support special events, peak seasons, and resort-wide initiatives impacting retail operations
Cross-Functional Collaboration Work closely with Leasing, Marketing, Maintenance, Purchasing, Finance, and Executive Leadership to support resort-wide objectives Coordinate with Marketing on promotions, campaigns, and product features that drive retail performance Serve as the senior retail point of contact for internal stakeholders
Other Duties Perform other duties consistent with senior retail leadership roles as assigned
REQUIRED QUALIFICATIONS:
High school diploma or GED required; college coursework or degree preferred
Minimum of 8 years of retail experience in high-volume or multi-unit environments
Minimum of 5 years of progressive retail management experience, including oversight of managers
Demonstrated experience managing multiple locations or departments
Proven experience with budgeting, inventory planning, and financial performance management
Strong working knowledge of POS systems and inventory management platforms
Demonstrated proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, including use for budgeting, reporting, scheduling, and executive communication; skills assessment required
Ability to stand for extended periods during scheduled shifts and lift up to 25 lbs. unassisted and up to 50 lbs. with assistance
Valid driver’s license and required employment documentation
Willingness to work nights, weekends, holidays, and irregular hours as business requires
Ability to work both indoors and outdoors in varying weather conditions
PREFERRED QUALIFICATIONS:
Proven track record of driving sales growth, margin improvement, or operational transformation
Experience working closely with finance and purchasing departments
Familiarity with Stratton Warren or similar enterprise inventory systems
COMPENSATION AND BENEFITS:
Full‑time position with benefits, including health insurance, paid time off, and 401(k) eligibility, in accordance with company policy
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr