Heartland Consulting
Administrative / Clerical Support Specialist
Heartland Consulting, Portland, Oregon, United States, 97204
Administrative / Clerical Support Specialist
The Puget Sound Agency is seeking a detail‑oriented Administrative / Clerical Support Specialist to provide comprehensive clerical, administrative, and computer-based support to office staff. This role requires strong typing and word processing skills, knowledge of office procedures, discretion with sensitive information, and the ability to coordinate effectively with internal and external stakeholders.
Key Responsibilities
Perform typing and word processing duties, including preparation of technical reports, memoranda, and correspondence
Use standard office equipment, including computers, calculators, and other office technology
Maintain accuracy in spelling, grammar, formatting, and technical terminology
Review publications, directives, and materials that may impact office operations and take appropriate follow‑up actions
Anticipate supervisor needs and prepare materials to support responses to correspondence and phone inquiries
Provide clerical and administrative support aligned with office duties, priorities, policies, and program goals
Coordinate work activities with other offices and staff
Advise clerical staff on new procedures, regulations, and required information for reports or conferences
Exercise sound judgment and tact when responding to inquiries from agency staff, other government entities, Congressional offices, and the general public
Assist clients with General Assistance applications and monitor individual cases, as assigned
Required Knowledge, Skills, and Abilities
Proficiency in typing and operating computers and word processing software
Strong knowledge of English grammar, spelling, technical terminology, and report formatting
Ability to operate calculators and other standard office equipment
Willingness and ability to be trained on new office equipment and software
Ability to follow oral instructions and learn new computer programs related to data transmission and receipt
Full knowledge of clerical practices and office procedures
Strong written communication skills, including the ability to compose memoranda and reports
Understanding of confidentiality requirements and proper information handling
Knowledge of, or ability to learn, agency programs and General Assistance policies
Strong organizational skills and ability to coordinate with multiple offices
Preferred Qualifications
Prior experience in clerical or administrative support roles
Experience working in a government or public service environment
Familiarity with technical or program‑based administrative support functions
Work Environment & Additional Information
Position requires regular interaction with agency staff, external agencies, and the public
Ability to manage multiple priorities and meet deadlines in a professional office setting
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Key Responsibilities
Perform typing and word processing duties, including preparation of technical reports, memoranda, and correspondence
Use standard office equipment, including computers, calculators, and other office technology
Maintain accuracy in spelling, grammar, formatting, and technical terminology
Review publications, directives, and materials that may impact office operations and take appropriate follow‑up actions
Anticipate supervisor needs and prepare materials to support responses to correspondence and phone inquiries
Provide clerical and administrative support aligned with office duties, priorities, policies, and program goals
Coordinate work activities with other offices and staff
Advise clerical staff on new procedures, regulations, and required information for reports or conferences
Exercise sound judgment and tact when responding to inquiries from agency staff, other government entities, Congressional offices, and the general public
Assist clients with General Assistance applications and monitor individual cases, as assigned
Required Knowledge, Skills, and Abilities
Proficiency in typing and operating computers and word processing software
Strong knowledge of English grammar, spelling, technical terminology, and report formatting
Ability to operate calculators and other standard office equipment
Willingness and ability to be trained on new office equipment and software
Ability to follow oral instructions and learn new computer programs related to data transmission and receipt
Full knowledge of clerical practices and office procedures
Strong written communication skills, including the ability to compose memoranda and reports
Understanding of confidentiality requirements and proper information handling
Knowledge of, or ability to learn, agency programs and General Assistance policies
Strong organizational skills and ability to coordinate with multiple offices
Preferred Qualifications
Prior experience in clerical or administrative support roles
Experience working in a government or public service environment
Familiarity with technical or program‑based administrative support functions
Work Environment & Additional Information
Position requires regular interaction with agency staff, external agencies, and the public
Ability to manage multiple priorities and meet deadlines in a professional office setting
#J-18808-Ljbffr