NPW Companies
Customer Service Representative-Automotive Parts
NPW Companies, Florida, New York, United States
Customer Service Representative‑Automotive Parts
Join to apply for the Customer Service Representative‑Automotive Parts role at NPW Companies NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced Customer Service Representative to join our team. The ideal candidate will be initiative‑taking and responsible for assisting in a variety of duties, including overseeing inquiries through web, email, and phone, managing orders and returns, resolving issues to ensure customer satisfaction, and supporting sales by expanding current customer relationships and identifying new prospects. About NPW
NPW is a leading independent automotive aftermarket parts distributor. The company has over 500 employees, 50 company‑owner locations in 14 states that include both stores and warehouses. Founded in 1969, NPW has grown through 30 acquisitions and organic endeavors. Primary Duties and Responsibilities
Respond to customer inquiries via the web, email, and telephone. Provide ongoing phone support to customers throughout the shift. Proactively follow up with customers to ensure timely resolution and a positive customer experience. Demonstrate strong customer service skills and interact well with customers. Maintain positive customer relations by greeting and acknowledging each customer. Display automotive parts and repair knowledge to adequately assist customers. Process customer return requests by reviewing, issuing authorizations and ensuring returns by following company policy and procedure. Establish and grow relationships with existing clients through excellent service and increased orders. Assist with new customer account setup. Investigate and resolve overage and shortage issues. Communicate effectively and work with other departments and locations to meet customer needs. Report job issues to the supervisor and work effectively as a team player. Maintain productivity standards as outlined. Handle and maintain company equipment responsibly. Keep your work area clean and organized. Observe all safety guidelines set forth by NPW. Additional duties as assigned by manager. Skills Requirements
Previous customer service experience preferred. Proficient in a Windows software environment. Demonstrate professionalism and courtesy on the phone. Excellent written and verbal communication skills. Strong ability to resolve issues and handle complaints effectively. Empathy, active listening, and teamwork skills. Knowledge of automotive parts and repair processes. Physical Requirements
Occasionally lift and/or move up to twenty (20) pounds unassisted. Occasionally lift and/or move up to fifty (50) pounds unassisted. Regularly required to read, talk, listen, sit, and stand. Occasionally required to walk, bend at waist and knees, use hands and reach with arms. Team Benefits
Paid Time Off Health Benefits Employee Purchase Program Weekly pay 401K Advancement Opportunities We are a drug‑free workplace. NPW is proud to be an E‑Verify employer. All offers of employment are contingent upon verification of your eligibility to work in the United States. Qualified applicants must successfully pass a pre‑employment drug screening. Salary: $18.00 - $22.00 per hour
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Join to apply for the Customer Service Representative‑Automotive Parts role at NPW Companies NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced Customer Service Representative to join our team. The ideal candidate will be initiative‑taking and responsible for assisting in a variety of duties, including overseeing inquiries through web, email, and phone, managing orders and returns, resolving issues to ensure customer satisfaction, and supporting sales by expanding current customer relationships and identifying new prospects. About NPW
NPW is a leading independent automotive aftermarket parts distributor. The company has over 500 employees, 50 company‑owner locations in 14 states that include both stores and warehouses. Founded in 1969, NPW has grown through 30 acquisitions and organic endeavors. Primary Duties and Responsibilities
Respond to customer inquiries via the web, email, and telephone. Provide ongoing phone support to customers throughout the shift. Proactively follow up with customers to ensure timely resolution and a positive customer experience. Demonstrate strong customer service skills and interact well with customers. Maintain positive customer relations by greeting and acknowledging each customer. Display automotive parts and repair knowledge to adequately assist customers. Process customer return requests by reviewing, issuing authorizations and ensuring returns by following company policy and procedure. Establish and grow relationships with existing clients through excellent service and increased orders. Assist with new customer account setup. Investigate and resolve overage and shortage issues. Communicate effectively and work with other departments and locations to meet customer needs. Report job issues to the supervisor and work effectively as a team player. Maintain productivity standards as outlined. Handle and maintain company equipment responsibly. Keep your work area clean and organized. Observe all safety guidelines set forth by NPW. Additional duties as assigned by manager. Skills Requirements
Previous customer service experience preferred. Proficient in a Windows software environment. Demonstrate professionalism and courtesy on the phone. Excellent written and verbal communication skills. Strong ability to resolve issues and handle complaints effectively. Empathy, active listening, and teamwork skills. Knowledge of automotive parts and repair processes. Physical Requirements
Occasionally lift and/or move up to twenty (20) pounds unassisted. Occasionally lift and/or move up to fifty (50) pounds unassisted. Regularly required to read, talk, listen, sit, and stand. Occasionally required to walk, bend at waist and knees, use hands and reach with arms. Team Benefits
Paid Time Off Health Benefits Employee Purchase Program Weekly pay 401K Advancement Opportunities We are a drug‑free workplace. NPW is proud to be an E‑Verify employer. All offers of employment are contingent upon verification of your eligibility to work in the United States. Qualified applicants must successfully pass a pre‑employment drug screening. Salary: $18.00 - $22.00 per hour
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