Grand Design Rv, Llc
Grand Design RV is currently sourcing for a Service Writer to join our team. If you are organized, positive, and friendly with a follow-through mindset and possess the necessary skills for this role, we welcome you to begin your journey by applying today!
Our Story Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).
"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.
That's our story and our journey. What's yours?
Key Areas of Responsibility
Greeting customers at drop off and reviewing the work order before repairs begin
Processing customer transactions upon completion of repairs
Updating customers on the progress of repairs while in the service shop
Writing of work orders
Communicate with insurance companies and submitting sublets
Scheduling transportation to and from the service shop
Various internal reports
Communicating with departments within the company
Education & Experience
High school diploma or equivalent
Customer Service skills
RV knowledge or Service Writer background
Computer experience
Ability to resolve conflicts
Excellent communication skills
Physical Demands
Ability to sit or stand for long periods of time
Walk short distances to communicate with technicians and foremen
Our Core Values
G ratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
R espect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
A ccountability - Holding each other to the highest expectations in all we say and do.
i N novation - Striving to be industry-leading with our people, processes, and products.
D rive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.
At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations
Connect with Purpose
Be inclusive; seek out different perspectives.
Focus on the Customer; put yourself in the customer's shoes.
Communicate Clearly; say what needs to be said and listen.
Execute with Excellence
Explore Possibilities; ask, "What if?" and embrace new ideas.
Set Direction; prioritize, plan, and align; balance thinking and action.
Drive Results; get the right things done; work with a sense of urgency.
Build the Future
Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
Navigate Change; be agile and flexible; take on new challenges.
Inspire Growth; help each other improve; commit to personal development.
If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:
Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
Health Savings Account (HSA)
401(k) with match
Employee Stock Purchase Program
Tuition Reimbursement
Holiday and Vacation Pay
Grand Design is an
E qual
O pportunity
E mployer.
#J-18808-Ljbffr
Our Story Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).
"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.
That's our story and our journey. What's yours?
Key Areas of Responsibility
Greeting customers at drop off and reviewing the work order before repairs begin
Processing customer transactions upon completion of repairs
Updating customers on the progress of repairs while in the service shop
Writing of work orders
Communicate with insurance companies and submitting sublets
Scheduling transportation to and from the service shop
Various internal reports
Communicating with departments within the company
Education & Experience
High school diploma or equivalent
Customer Service skills
RV knowledge or Service Writer background
Computer experience
Ability to resolve conflicts
Excellent communication skills
Physical Demands
Ability to sit or stand for long periods of time
Walk short distances to communicate with technicians and foremen
Our Core Values
G ratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
R espect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
A ccountability - Holding each other to the highest expectations in all we say and do.
i N novation - Striving to be industry-leading with our people, processes, and products.
D rive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.
At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations
Connect with Purpose
Be inclusive; seek out different perspectives.
Focus on the Customer; put yourself in the customer's shoes.
Communicate Clearly; say what needs to be said and listen.
Execute with Excellence
Explore Possibilities; ask, "What if?" and embrace new ideas.
Set Direction; prioritize, plan, and align; balance thinking and action.
Drive Results; get the right things done; work with a sense of urgency.
Build the Future
Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
Navigate Change; be agile and flexible; take on new challenges.
Inspire Growth; help each other improve; commit to personal development.
If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:
Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
Health Savings Account (HSA)
401(k) with match
Employee Stock Purchase Program
Tuition Reimbursement
Holiday and Vacation Pay
Grand Design is an
E qual
O pportunity
E mployer.
#J-18808-Ljbffr