Digital Customer Success Manager

****Location:****The Digital Customer Success Manager is a revenue-focused role responsible for driving growth across Hometown’sGrowth Segment segment. Supporting a wide variety of clients in a one-to-many model, the Digital CSM leads proactive outreach, product adoption, and account expansion efforts. This role is quota-carrying, with a focus on retention, upsell, and cross-sell targets through strategic outbound engagement and scaled enablement.* 2+ years in a customer success, account management, or SMB sales role within SaaS, EdTech, or ticketing* Proven track record of meeting or exceeding quotas in a revenue-generating role* Bachelor’s degree or equivalent combination of education and experience* Strong familiarity with Salesforce, CRM usage, and basic reporting tools* Outstanding written and verbal communication skills—especially persuasive outreach and follow-up* Ability to balance customer-centricity with sales urgency and target discipline* Strong time management, prioritization, and multitasking in high-volume environments* Time management skills, with the ability to manage and coordinate multiple projects simultaneously.* Proficient with Microsoft Office, GSuite or related software.* Flexible PTO with no annual maximum.* 11 holidays and extended winter break.* 401(k) - up to 4% match.* Medical, dental, and vision insurance plans offered.* Employer HSA contribution.* Opportunities for virtual and in-person collaboration/social events. #J-18808-Ljbffr