Abbott
Title: Customer Service II - Bilingual
Location: Abbott Park, Illinois
Duration: 3Month + extension
Main Responsibilities
Contact center role supporting internal Abbott employees.
Assistance with Workday system, policy questions, and data changes
Handle emails, chats, web forms, phone calls, and Teams appointments.
Provide support for Spanish-speaking employees, especially from Puerto Rico.
Use ticketing system (ServiceNow) and Workday for updates.
Skills
Bilingual in Spanish.
Customer service experience.
Strong typing and technology skills.
Preferred Skills
Experience with Workday system.
Experience with ServiceNow ticketing system
HR background or degree in HR
Education
Degree preferred but not required.
Open to candidates with customer service or HR background.
Consultants Eligible Benefits Upon Waiting Period
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High-Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
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Location: Abbott Park, Illinois
Duration: 3Month + extension
Main Responsibilities
Contact center role supporting internal Abbott employees.
Assistance with Workday system, policy questions, and data changes
Handle emails, chats, web forms, phone calls, and Teams appointments.
Provide support for Spanish-speaking employees, especially from Puerto Rico.
Use ticketing system (ServiceNow) and Workday for updates.
Skills
Bilingual in Spanish.
Customer service experience.
Strong typing and technology skills.
Preferred Skills
Experience with Workday system.
Experience with ServiceNow ticketing system
HR background or degree in HR
Education
Degree preferred but not required.
Open to candidates with customer service or HR background.
Consultants Eligible Benefits Upon Waiting Period
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High-Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
#J-18808-Ljbffr