Association Of Zoos & Aquariums
Walking Tour Guide
Association Of Zoos & Aquariums, Escondido, California, United States, 92025
Walking Tour Guide
HOW YOU WILL IMPACT OUR MISSION
The Safari Experiences Walking Tour Guide will support the San Diego Zoo Wildlife Alliance's vision of creating a world where all life thrives, by leading premium experiences throughout the San Diego Zoo Safari Park. The Walking Tour Guide will uphold high guest service and safety standards, while sharing impactful conservation stories that inspire our guests to make a difference for wildlife. The position may require early morning or late‑night shifts. This position reports to the Safari Experiences Supervisor.
The Safari Experiences Walking Tour Guide's primary responsibilities are to comply with all safety rules and procedures during daily operation, to serve as Storytellers to Safari Parks guests, and to provide high quality guest service to all Safari Park guests. The Guide consistently demonstrates a desire and ability to engage in positive relationships with internal and external customers as a representative of the SDZWA.
WHAT YOU WILL DO
Connect with guests on paths, walkways and behind-the-scenes areas in front of or within various wildlife spaces while on foot in all weather conditions
Showcase the San Diego Zoo Wildlife Alliance as a conservation leader by presenting a positive, friendly and outgoing image while conducting multiple tours daily in a safe and timely manner and monitoring 2‑way radio communication
Follow all safety standards, behind‑the‑scenes protocols, biosecurity measures and report issues in a timely manner
Create authentic and meaningful connections with guests, while sharing SDZWA conservation stories and wildlife natural history ensuring all tour requirements are met
Assist with checking in guests, managing crowds and practice effective guest management strategies
Conduct special tours, VIP tours and PR tours as required
Respond and provide support in emergency situations
WHAT WE ARE LOOKING FOR
Safari Experiences is seeking an individual inspired to be part of an organization that is committed to protecting wildlife around the globe and sharing that passion with others. The Walking Tour Guide provides storytelling for guests attending Roar & Snore programs and Butterfly Jungle, while upholding high guest service and safety standards. Highly motivated, enthusiastic, and personable applicants are encouraged to apply. Preferred candidates would have experience with some or all of the following: engaging with audiences of all backgrounds, sharing conservation stories in an engaging manner, and excellent teamwork skills. Schedule availability of at least 4 days a week, including both weekend days, is highly desirable. Roar & Snore shifts include late evening and early morning shifts. Must be 18 years of age.
EDUCATION AND CERTIFICATIONS
Training and/or experience which would demonstrate the essential functions, knowledge and skills outlined. Must be 18 years of age.
SKILLS AND KNOWLEDGE
Knowledge of:
Layout of the Zoo or Safari Park
Wildlife natural history and SDZWA conservation stories
Organizational policies, rules and practices
Ability to:
Communicate clear and concise information to large groups
Monitor 2‑way radio and park sounds
Understand and communicate instructions and directions
Handle physical, medical and mechanical emergencies
Perform the essential functions and representative duties listed
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Local and In‑House Discounts
Employee Assistance Program
Wellness Program
IMPORTANT DETAILS
Position Type: Hourly Part‑Time Non‑Exempt Union Position – if selected there will be union fees and dues to be paid to the Union.
#J-18808-Ljbffr
The Safari Experiences Walking Tour Guide will support the San Diego Zoo Wildlife Alliance's vision of creating a world where all life thrives, by leading premium experiences throughout the San Diego Zoo Safari Park. The Walking Tour Guide will uphold high guest service and safety standards, while sharing impactful conservation stories that inspire our guests to make a difference for wildlife. The position may require early morning or late‑night shifts. This position reports to the Safari Experiences Supervisor.
The Safari Experiences Walking Tour Guide's primary responsibilities are to comply with all safety rules and procedures during daily operation, to serve as Storytellers to Safari Parks guests, and to provide high quality guest service to all Safari Park guests. The Guide consistently demonstrates a desire and ability to engage in positive relationships with internal and external customers as a representative of the SDZWA.
WHAT YOU WILL DO
Connect with guests on paths, walkways and behind-the-scenes areas in front of or within various wildlife spaces while on foot in all weather conditions
Showcase the San Diego Zoo Wildlife Alliance as a conservation leader by presenting a positive, friendly and outgoing image while conducting multiple tours daily in a safe and timely manner and monitoring 2‑way radio communication
Follow all safety standards, behind‑the‑scenes protocols, biosecurity measures and report issues in a timely manner
Create authentic and meaningful connections with guests, while sharing SDZWA conservation stories and wildlife natural history ensuring all tour requirements are met
Assist with checking in guests, managing crowds and practice effective guest management strategies
Conduct special tours, VIP tours and PR tours as required
Respond and provide support in emergency situations
WHAT WE ARE LOOKING FOR
Safari Experiences is seeking an individual inspired to be part of an organization that is committed to protecting wildlife around the globe and sharing that passion with others. The Walking Tour Guide provides storytelling for guests attending Roar & Snore programs and Butterfly Jungle, while upholding high guest service and safety standards. Highly motivated, enthusiastic, and personable applicants are encouraged to apply. Preferred candidates would have experience with some or all of the following: engaging with audiences of all backgrounds, sharing conservation stories in an engaging manner, and excellent teamwork skills. Schedule availability of at least 4 days a week, including both weekend days, is highly desirable. Roar & Snore shifts include late evening and early morning shifts. Must be 18 years of age.
EDUCATION AND CERTIFICATIONS
Training and/or experience which would demonstrate the essential functions, knowledge and skills outlined. Must be 18 years of age.
SKILLS AND KNOWLEDGE
Knowledge of:
Layout of the Zoo or Safari Park
Wildlife natural history and SDZWA conservation stories
Organizational policies, rules and practices
Ability to:
Communicate clear and concise information to large groups
Monitor 2‑way radio and park sounds
Understand and communicate instructions and directions
Handle physical, medical and mechanical emergencies
Perform the essential functions and representative duties listed
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Local and In‑House Discounts
Employee Assistance Program
Wellness Program
IMPORTANT DETAILS
Position Type: Hourly Part‑Time Non‑Exempt Union Position – if selected there will be union fees and dues to be paid to the Union.
#J-18808-Ljbffr