TD Bank
**Work Location:**Mount Laurel, New Jersey, United States of America**Hours:**40**Pay Details:**$115,440 - $186,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Enterprise Enabling Functions**Job Description:**The Senior Change Management Specialist leads change management efforts on highly complex programs / projects / initiatives with significant enterprise impact or major business segment impact, working closely with business executives to create change strategies and plans that drive successful adoption of change and expected benefits realization.**Depth & Scope:*** Recognized as top level expert within the company and requires significant
in-depth and/or breadth of expertise in their in a complex field and knowledge of broader related areas* Senior specialist provides advisory services to executives, business segment leaders and governs the requirements for own work* Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to lead program design, implementation / deployment best practices, methodology formulation or template / tool standards* Anticipates emerging
trends and/or risks as a basis for recommending large-scale change initiatives* Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts* Advises on execution strategy and leads the development and deployment of change programs* Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that can support significant business transformation impact / benefits realization* Requires innovative thinking to develop new solutions* Works within general policies and industry guidelines* Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context* Provides leadership guidance, makes recommendations and collaborates with business
to ensure solutions meets the business needs on a complex project or program* Identifies and leads problem resolution for complex issues at all levels* Leads Change Management
work for Tier 1 programs/projects**Education & Experience:*** Undergraduate degree* Relevant Change Management Accreditations* 10+ years related experience, working in a project environment in large organizations* Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation* Knowledge of current and emerging trends* Knowledge of risk management environment, standards and regulations* Knowledge of project/program support, planning
and implementation* Ability to contribute to strategic direction of the function and provide advice to senior leadership* Ability to forecast initiatives and demand in order to help develop strategic plan* Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives* Skill in mentoring, and
coaching* Skill in using
software tools, data analysis methods and reporting techniques* Skill in using computer applications including MS Office* Ability to communicate effectively in both oral and written form* Ability to work collaboratively and build relationships across teams and functions* Ability to work successfully as a member of a team and independently* Ability to exercise sound judgement in making decisions* Ability to analyze, organize and prioritize work while meeting multiple deadlines* Ability handle confidential information with discretion**Customer Accountabilities:*** Leads a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives* Analyzes impacts/risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results* Understands, clarifies and leads work packages
of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach* Provides recommendations and direction based on the end-to-end customer experience when making decisions* Leads and owns the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change* Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately understood and managed* Engages appropriate stakeholders to identify and manage required outcomes of projects for the business* Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project* Responds to inquiries and escalate change related concerns from
stakeholders and partners at all levels in the organization* Identifies and leads problem resolution to ensure customer needs are met for own area as assigned* Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project* Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution* Collaborates with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc**Shareholder Accountabilities:*** Creates change plans and activities that drive adoption of change* Develops change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs* Works with Business Owner/Sponsor to identify change adoption metrics* Adheres to enterprise frameworks or methodologies that relate to activities for business area* Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities* Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate* Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)* Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations* Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience* Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices* Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists* Leads / facilitates and/or implement actions / remediation plans to address performance
/ risk /governance issues* #J-18808-Ljbffr
in-depth and/or breadth of expertise in their in a complex field and knowledge of broader related areas* Senior specialist provides advisory services to executives, business segment leaders and governs the requirements for own work* Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to lead program design, implementation / deployment best practices, methodology formulation or template / tool standards* Anticipates emerging
trends and/or risks as a basis for recommending large-scale change initiatives* Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts* Advises on execution strategy and leads the development and deployment of change programs* Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that can support significant business transformation impact / benefits realization* Requires innovative thinking to develop new solutions* Works within general policies and industry guidelines* Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context* Provides leadership guidance, makes recommendations and collaborates with business
to ensure solutions meets the business needs on a complex project or program* Identifies and leads problem resolution for complex issues at all levels* Leads Change Management
work for Tier 1 programs/projects**Education & Experience:*** Undergraduate degree* Relevant Change Management Accreditations* 10+ years related experience, working in a project environment in large organizations* Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation* Knowledge of current and emerging trends* Knowledge of risk management environment, standards and regulations* Knowledge of project/program support, planning
and implementation* Ability to contribute to strategic direction of the function and provide advice to senior leadership* Ability to forecast initiatives and demand in order to help develop strategic plan* Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives* Skill in mentoring, and
coaching* Skill in using
software tools, data analysis methods and reporting techniques* Skill in using computer applications including MS Office* Ability to communicate effectively in both oral and written form* Ability to work collaboratively and build relationships across teams and functions* Ability to work successfully as a member of a team and independently* Ability to exercise sound judgement in making decisions* Ability to analyze, organize and prioritize work while meeting multiple deadlines* Ability handle confidential information with discretion**Customer Accountabilities:*** Leads a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives* Analyzes impacts/risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results* Understands, clarifies and leads work packages
of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach* Provides recommendations and direction based on the end-to-end customer experience when making decisions* Leads and owns the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change* Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately understood and managed* Engages appropriate stakeholders to identify and manage required outcomes of projects for the business* Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project* Responds to inquiries and escalate change related concerns from
stakeholders and partners at all levels in the organization* Identifies and leads problem resolution to ensure customer needs are met for own area as assigned* Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project* Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution* Collaborates with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc**Shareholder Accountabilities:*** Creates change plans and activities that drive adoption of change* Develops change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs* Works with Business Owner/Sponsor to identify change adoption metrics* Adheres to enterprise frameworks or methodologies that relate to activities for business area* Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities* Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate* Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)* Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations* Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience* Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices* Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists* Leads / facilitates and/or implement actions / remediation plans to address performance
/ risk /governance issues* #J-18808-Ljbffr