Comcast
Job Summary
$24.59+ Hourly ($16.90 base/hr + $1330/mo. Targeted Commission) Job Description
What you will be doing
Working directly with customers in a retail location, evaluating the customer’s potential product needs and making appropriate recommendations. Providing outstanding customer service with all customer interactions. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert-level understanding and passion around technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Meeting goals and metrics. Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles. What you will need to have
High School Diploma or equivalent Generally requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s). Regular, consistent, and punctual attendance. Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly. Perks and benefits
Medical, Dental, and Vision coverage Comcast XFINITY courtesy services & employee discounts Discount tickets to our Universal Resorts Paid Parental leave Tuition reimbursement Paid Time Off 401K Savings Plan – with up to 6% dollar-to-dollar matching. …and much more Employees at all levels are expected to
Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills
Customer-Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self Motivation; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity Salary
Base Pay: $16.90 Education
High School Diploma / GED Certifications (if applicable)
Relevant Work Experience
2-5 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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$24.59+ Hourly ($16.90 base/hr + $1330/mo. Targeted Commission) Job Description
What you will be doing
Working directly with customers in a retail location, evaluating the customer’s potential product needs and making appropriate recommendations. Providing outstanding customer service with all customer interactions. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert-level understanding and passion around technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Meeting goals and metrics. Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles. What you will need to have
High School Diploma or equivalent Generally requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s). Regular, consistent, and punctual attendance. Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly. Perks and benefits
Medical, Dental, and Vision coverage Comcast XFINITY courtesy services & employee discounts Discount tickets to our Universal Resorts Paid Parental leave Tuition reimbursement Paid Time Off 401K Savings Plan – with up to 6% dollar-to-dollar matching. …and much more Employees at all levels are expected to
Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills
Customer-Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self Motivation; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity Salary
Base Pay: $16.90 Education
High School Diploma / GED Certifications (if applicable)
Relevant Work Experience
2-5 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
#J-18808-Ljbffr