Sales Enablement Senior Analyst – CRM & CRM AI

The **Sales Enablement Senior Analyst – CRM & CRM AI** is a strategic individual contributor responsible for optimizing the sales team’s experience and effectiveness through advanced Salesforce CRM and Salesforce AI capabilities. This role drives innovation, adoption, and continuous improvement of sales processes, tools, and analytics, ensuring the organization leverages the latest technology to achieve business goals. The analyst partners closely with IT, sales leadership, and cross-functional teams to deliver impactful solutions, actionable insights, and seamless user experiences.* Accountable for ensuring IT has proper requirementsand those are translated into the appropriate user stories/features* Document business requirementsalong with Product, specifically Product Owners* Participant in Sprint reviews and Backlog Refinement* Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning* Lead strategic projects to enhance Salesforce CRM and Salesforce AI-powered sales tools, reporting, and analytics.* Serve as the subject matter expert for sales team usage of Salesforce and integrated AI solutions, including metrics, dashboards, and workflow automation.* Engage with other SBO Team Members to stay aligned with overall business strategies and ensure technology will be available to support those initiatives.* Collaborate with IT and business stakeholders to define, document, and deliver requirements for CRM and AI enhancements.* Prototype, test, and roll out new Salesforce CRM and Salesforce AI features, ensuring alignment with business needs and user feedback.* Stay informed on New Salesforce Releases to proactively solve for existing needs or create new efficiencies* Monitor system performance, conduct regular audits, and ensure data integrity across CRM and AI platforms.* Analyze sales data to identify trends, opportunities, and the impact of new technology on sales effectiveness.* Participant in Sprint reviews and Backlog Refinement* Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning* Proactively identify and champion opportunities to leverage Salesforce AI capabilities for process automation, predictive analytics, and improved customer engagement.* Manage documentation and assist with GTM efforts for new functionality and process changes.* Support incident triage and resolution, recommending enhancements based on root cause analysis.* Lead user engagement initiatives to drive adoption and maximize the value of CRM and AI investments.* Present findings, recommendations, and project updates to leadership and stakeholders.* Foster a culture of innovation, continuous improvement, and change management within the sales enablement function.* Ensure processes are defined, if needed, and partners with process governance team to ensure all details are understood* Individual in this role must be able to learn/maintain knowledge around multiple business processes and CRM instances across various sales teams* Reviews comms and training collateral for all developed items* Perform other duties as required to support business objectives.* A competitive salary and top-notch bonus/incentive plans.* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.* Comprehensive healthcare, with multiple options for individuals and families.* Generous 401(k) retirement plans with company match.* Professional development and continuing education opportunities.* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.* Extra perks like pet insurance, employee discounts and much more.* Bachelor’s degree in related discipline and 4 years’ experience in sales/business operations, sales enablement, or related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.* 2+ years leading Salesforce CRM projects in complex sales environments.* Hands-on experience with AI technologies (minimum 6 months), preferably in sales or CRM contexts.* Deep understanding of Salesforce custom configurations, integrations, and reporting.* Experience with sales enablement platforms and tools.* Strong analytical skills; ability to translate data into actionable insights.* Proven ability to manage technical projects and drive execution.* Communicates effectively by actively listening, demonstrating strong interpersonal skills, and using a natural consultative approach to express ideas clearly and persuasively* Excellent communication and presentation skills; able to engage with all levels of leadership.* Demonstrated change management and problem-solving abilities.* Ability to work independently and take initiative* Collaborate effectively by partnering with others to establish goals, address challenges, and make well‑informed decisions* High-level ability to effectively communicate with all levels of leadership* Proven skill in change management and problem-solving* Effective time management skills* Demonstrates a strong work ethic with a hands‑on, proactive approach and a readiness to dive in wherever needed* Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr