Launch your career growth with Staples stores.
Inside Account Executive
Launch your career growth with Staples stores., Lewisville, Texas, us, 75029
Staples is business to business. You’re what binds us together.
This is a Hybrid role with a FOUR day (Mon-Th) in-office expectation at our Lewisville, TX office.
Overview:
Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
The Inside Account Executive works with small to mid-sized inside accounts to grow and retain their business. Inside Account Executives engage customers remotely by phone, video, and digital communication to retain and expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts. It is a high velocity sales position that leverages a prioritized call list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with the company. Retaining customers can be crucial for long‑term business success and profitability.
What you’ll be doing:
Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to, Category Sales Specialists, Sales Operations, and Customer Service Teams.
Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
Influences on‑the‑spot pricing decisions to cultivate a seamless customer experience.
Maintain and grow revenue by consistently meeting activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities.
Manage sales funnel to close opportunities.
Implement strategies to retain at‑risk customers or those considering canceling their subscriptions.
Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns.
Keep customers engaged with the company through regular check‑ins, follow‑up calls, or personalized interactions.
Gather feedback from customers about their experiences, needs, and preferences and convey this information to relevant departments within the company for improvement.
Identify and resolve customer problems, complaints, or inquiries, and ensure that customers receive timely and effective solutions.
Provide customers with information about new features, upgrades, or offerings that may be of interest to them and explain how these additions can benefit them.
What you bring to the table:
Strong drive and a desire to win
Strong aversion to complacency
Proven ability to view rejection as a learning opportunity and double down on next best actions
Strong phone presence
Ability to effectively communicate and build relationships
Ability to sell company values and services, in addition to program features and benefits via phone and internet
Ability to adapt to a fast‑paced organization
Qualifications: What’s needed‑ Basic Qualifications:
High school diploma or GED
1+ years of experience in a sales, customer service, or a sales support position
2+ years experience with MS Word, Outlook, Excel and PowerPoint
What’s needed‑ Preferred Qualifications:
Bachelor's degree preferred or equivalent related experience
Solution oriented, self‑starter and results oriented
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
Adaptable to Change
Coachable, able to incorporate feedbackAbility to work in a team sales environment
Industry knowledge a plus
We Offer:
Inclusive culture with associate‑led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About Us Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job Info
Job Identification 60352
Posting Date 01/07/2026, 08:34 PM
Job Schedule Full time
Locations 1301 Ridgeview, Lewisville, TX, 75057, US (Hybrid)
#J-18808-Ljbffr
The Inside Account Executive works with small to mid-sized inside accounts to grow and retain their business. Inside Account Executives engage customers remotely by phone, video, and digital communication to retain and expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts. It is a high velocity sales position that leverages a prioritized call list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with the company. Retaining customers can be crucial for long‑term business success and profitability.
What you’ll be doing:
Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to, Category Sales Specialists, Sales Operations, and Customer Service Teams.
Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
Influences on‑the‑spot pricing decisions to cultivate a seamless customer experience.
Maintain and grow revenue by consistently meeting activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities.
Manage sales funnel to close opportunities.
Implement strategies to retain at‑risk customers or those considering canceling their subscriptions.
Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns.
Keep customers engaged with the company through regular check‑ins, follow‑up calls, or personalized interactions.
Gather feedback from customers about their experiences, needs, and preferences and convey this information to relevant departments within the company for improvement.
Identify and resolve customer problems, complaints, or inquiries, and ensure that customers receive timely and effective solutions.
Provide customers with information about new features, upgrades, or offerings that may be of interest to them and explain how these additions can benefit them.
What you bring to the table:
Strong drive and a desire to win
Strong aversion to complacency
Proven ability to view rejection as a learning opportunity and double down on next best actions
Strong phone presence
Ability to effectively communicate and build relationships
Ability to sell company values and services, in addition to program features and benefits via phone and internet
Ability to adapt to a fast‑paced organization
Qualifications: What’s needed‑ Basic Qualifications:
High school diploma or GED
1+ years of experience in a sales, customer service, or a sales support position
2+ years experience with MS Word, Outlook, Excel and PowerPoint
What’s needed‑ Preferred Qualifications:
Bachelor's degree preferred or equivalent related experience
Solution oriented, self‑starter and results oriented
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
Adaptable to Change
Coachable, able to incorporate feedbackAbility to work in a team sales environment
Industry knowledge a plus
We Offer:
Inclusive culture with associate‑led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About Us Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job Info
Job Identification 60352
Posting Date 01/07/2026, 08:34 PM
Job Schedule Full time
Locations 1301 Ridgeview, Lewisville, TX, 75057, US (Hybrid)
#J-18808-Ljbffr