Dollar Tree Stores
Workforce Management Specialist
Dollar Tree Stores, Chesapeake, Virginia, United States, 23322
This range is provided by Dollar Tree Stores. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Direct message the job poster from Dollar Tree Stores
Base pay range $90,000.00/yr - $110,000.00/yr
Retail Workforce Management Specialist
supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.
Key Responsibilities Workforce Management System Support
Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
Partner with IT and HR teams to monitor integrations with payroll and POS systems.
Support system testing, upgrades, and rollout of new features or configuration changes.
Provide day‑to‑day user support and assist in developing training resources for field and store leaders.
Labor Standards & Modeling Support
Help collect and organize data used to validate labor standards and staffing models.
Conduct time studies or data reviews to identify process improvement opportunities.
Support the creation of workload models that align labor needs with sales forecasts and service expectations.
Maintain documentation of process standards and assumptions for transparency and consistency.
Reporting & Analysis
Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
Identify data inconsistencies or trends and escape findings to the WFM Manager.
Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results.
Work cross‑functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
Assist with testing, documentation, and rollout of new WFM features or labor model updates.
Communicate clearly and effectively with both technical and non‑technical partners.
Qualifications
Bachelor’s degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience).
1–3 years of experience in workforce management, labor analytics, or retail operations support.
Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
Strong analytical and problem‑solving skills with high attention to detail.
Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.
Excellent communication and organizational skills; ability to work collaboratively across departments.
Success Measures
Accurate and timely delivery of WFM reports and system updates.
Effective support during testing and rollout of new system features or labor standards.
Improved data accuracy and process documentation.
Strong partnership with field, IT, and operations teams supporting labor optimization efforts.
Seniority level Associate
Employment type Full-time
Job function Analyst and Strategy/Planning
Industries
Retail
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Get notified about new Workforce Management Specialist jobs in
Chesapeake, VA .
Referrals increase your chances of interviewing at Dollar Tree Stores by 2x
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Direct message the job poster from Dollar Tree Stores
Base pay range $90,000.00/yr - $110,000.00/yr
Retail Workforce Management Specialist
supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.
Key Responsibilities Workforce Management System Support
Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
Partner with IT and HR teams to monitor integrations with payroll and POS systems.
Support system testing, upgrades, and rollout of new features or configuration changes.
Provide day‑to‑day user support and assist in developing training resources for field and store leaders.
Labor Standards & Modeling Support
Help collect and organize data used to validate labor standards and staffing models.
Conduct time studies or data reviews to identify process improvement opportunities.
Support the creation of workload models that align labor needs with sales forecasts and service expectations.
Maintain documentation of process standards and assumptions for transparency and consistency.
Reporting & Analysis
Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
Identify data inconsistencies or trends and escape findings to the WFM Manager.
Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results.
Work cross‑functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
Assist with testing, documentation, and rollout of new WFM features or labor model updates.
Communicate clearly and effectively with both technical and non‑technical partners.
Qualifications
Bachelor’s degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience).
1–3 years of experience in workforce management, labor analytics, or retail operations support.
Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
Strong analytical and problem‑solving skills with high attention to detail.
Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.
Excellent communication and organizational skills; ability to work collaboratively across departments.
Success Measures
Accurate and timely delivery of WFM reports and system updates.
Effective support during testing and rollout of new system features or labor standards.
Improved data accuracy and process documentation.
Strong partnership with field, IT, and operations teams supporting labor optimization efforts.
Seniority level Associate
Employment type Full-time
Job function Analyst and Strategy/Planning
Industries
Retail
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Get notified about new Workforce Management Specialist jobs in
Chesapeake, VA .
Referrals increase your chances of interviewing at Dollar Tree Stores by 2x
#J-18808-Ljbffr