Professional Search Group
Professional Search Group
has partnered with a growing organization to identify a
temporary, entry-level IT Support Technician
to provide hands‑on technical support to end users and assist with day‑to‑day IT operations. This role is ideal for someone with foundational IT support experience, strong troubleshooting skills, and a customer‑service mindset.
The ideal candidate will have
1+ year of IT support experience , a solid understanding of networking fundamentals, and the ability to clearly communicate technical concepts to non‑technical users. A proactive, “can‑do” attitude and strong interpersonal skills are essential.
Objectives of the Role
Provide day‑to‑day technical support to end users, resolving hardware, software, and basic network issues
Troubleshoot and support PCs, macOS devices, printers, and peripherals
Perform routine IT maintenance and assist with user account management and Active Directory under the guidance of a Senior Systems Administrator
Support the deployment, maintenance, and troubleshooting of IT equipment (must be able to lift up to 40 lbs)
Document troubleshooting steps, resolutions, and procedures as directed
Key Responsibilities
Apply networking fundamentals (IP addressing, subnetting, routing, and switching) to assist with basic network troubleshooting
Assist with the setup and maintenance of networked printers and VoIP phones
Deliver exceptional customer service with a professional and collaborative approach across departments
Proactively identify and resolve IT issues as they arise
Explain technical issues and solutions clearly and patiently to non‑technical users
Required Education, Experience & Skills
1+ year of experience providing IT support in a professional environment
Basic understanding of networking fundamentals (IP addressing, subnetting, routing)
Experience troubleshooting hardware and software issues on Windows and macOS platforms
Familiarity with Active Directory and user account management
Experience supporting IT hardware including printers, VoIP phones, and peripherals
Preferred Qualifications
Familiarity with Microsoft environments, Office 365, and Google Workspace administration
CompTIA A+ and/or Network+ certification
Exposure to Cisco or Fortinet networking equipment
Experience with RMM and ticketing tools (e.g., Syncro, ConnectWise)
Basic knowledge of backup technologies such as ArcServe, Datto, or Veeam
#J-18808-Ljbffr
has partnered with a growing organization to identify a
temporary, entry-level IT Support Technician
to provide hands‑on technical support to end users and assist with day‑to‑day IT operations. This role is ideal for someone with foundational IT support experience, strong troubleshooting skills, and a customer‑service mindset.
The ideal candidate will have
1+ year of IT support experience , a solid understanding of networking fundamentals, and the ability to clearly communicate technical concepts to non‑technical users. A proactive, “can‑do” attitude and strong interpersonal skills are essential.
Objectives of the Role
Provide day‑to‑day technical support to end users, resolving hardware, software, and basic network issues
Troubleshoot and support PCs, macOS devices, printers, and peripherals
Perform routine IT maintenance and assist with user account management and Active Directory under the guidance of a Senior Systems Administrator
Support the deployment, maintenance, and troubleshooting of IT equipment (must be able to lift up to 40 lbs)
Document troubleshooting steps, resolutions, and procedures as directed
Key Responsibilities
Apply networking fundamentals (IP addressing, subnetting, routing, and switching) to assist with basic network troubleshooting
Assist with the setup and maintenance of networked printers and VoIP phones
Deliver exceptional customer service with a professional and collaborative approach across departments
Proactively identify and resolve IT issues as they arise
Explain technical issues and solutions clearly and patiently to non‑technical users
Required Education, Experience & Skills
1+ year of experience providing IT support in a professional environment
Basic understanding of networking fundamentals (IP addressing, subnetting, routing)
Experience troubleshooting hardware and software issues on Windows and macOS platforms
Familiarity with Active Directory and user account management
Experience supporting IT hardware including printers, VoIP phones, and peripherals
Preferred Qualifications
Familiarity with Microsoft environments, Office 365, and Google Workspace administration
CompTIA A+ and/or Network+ certification
Exposure to Cisco or Fortinet networking equipment
Experience with RMM and ticketing tools (e.g., Syncro, ConnectWise)
Basic knowledge of backup technologies such as ArcServe, Datto, or Veeam
#J-18808-Ljbffr