transcosmos (TCIS)
Polish-Speaking Customer Solutions Specialist
transcosmos (TCIS), Warsaw, Indiana, United States, 46580
Are you passionate about helping customers and solving problems? We’re looking for a
Customer Solutions Specialist
to join our team and support our Polish‑speaking customers with technical queries and inquiries. If you are a good communicator, love troubleshooting, and enjoy providing excellent customer service, we would love to hear from you!
What You Will Do:
Customer Support:
Assist customers with inquiries and technical issues, providing clear, accurate, and timely solutions.
Proactive Communication:
Keep customers informed by reaching out to update them on their case status.
Problem Solving:
Troubleshoot issues efficiently and escalate when necessary to ensure customer satisfaction.
Collaboration:
Work with your team to deliver high‑quality service and resolve customer concerns.
What We’re Looking For:
Fluent in Polish:
Strong written and spoken Polish, with the ability to communicate effectively in English as well.
Customer‑Centric:
A genuine desire to help people and provide excellent service.
Tech‑Savvy:
Comfortable using Microsoft Office and CRM platforms (experience is a plus).
Problem‑Solver:
Able to stay calm under pressure and think on your feet to resolve issues.
Organized:
You follow up on cases and keep track of details, ensuring nothing gets missed.
Qualifications:
Education:
High school diploma (college‑level preferred).
Experience:
Previous customer service or technical support experience is a plus.
Languages: Must be fluent in Polish (both written and spoken).
Benefits:
A full‑time, stable position
Paid training on systems, tools, and brand‑specific knowledge
Competitive salary
A friendly, inclusive team environment with regular engagement activities
Internal development and career growth opportunities
Please note that although this is a remote position, the work must be performed within Poland!
#J-18808-Ljbffr
Customer Solutions Specialist
to join our team and support our Polish‑speaking customers with technical queries and inquiries. If you are a good communicator, love troubleshooting, and enjoy providing excellent customer service, we would love to hear from you!
What You Will Do:
Customer Support:
Assist customers with inquiries and technical issues, providing clear, accurate, and timely solutions.
Proactive Communication:
Keep customers informed by reaching out to update them on their case status.
Problem Solving:
Troubleshoot issues efficiently and escalate when necessary to ensure customer satisfaction.
Collaboration:
Work with your team to deliver high‑quality service and resolve customer concerns.
What We’re Looking For:
Fluent in Polish:
Strong written and spoken Polish, with the ability to communicate effectively in English as well.
Customer‑Centric:
A genuine desire to help people and provide excellent service.
Tech‑Savvy:
Comfortable using Microsoft Office and CRM platforms (experience is a plus).
Problem‑Solver:
Able to stay calm under pressure and think on your feet to resolve issues.
Organized:
You follow up on cases and keep track of details, ensuring nothing gets missed.
Qualifications:
Education:
High school diploma (college‑level preferred).
Experience:
Previous customer service or technical support experience is a plus.
Languages: Must be fluent in Polish (both written and spoken).
Benefits:
A full‑time, stable position
Paid training on systems, tools, and brand‑specific knowledge
Competitive salary
A friendly, inclusive team environment with regular engagement activities
Internal development and career growth opportunities
Please note that although this is a remote position, the work must be performed within Poland!
#J-18808-Ljbffr