RouteGenie
RouteGenie is a modern, all-in-one software platform designed for medical transportation providers. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.
Why You\'ll Love Working Here
Customer‑First Approach
: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term.
Proven Results, Fast Innovation:
Our platform empowers customers to complete more trips with the same fleet, cut down on no‑shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations
Culture of Collaboration & Improvement:
You’ll work alongside a team of passionate problem‑solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
Room to Grow:
At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.
We know great work starts with a supportive environment. Here’s what we offer:
Competitive salary ($55,000 - $70,000) based on experience
Comprehensive health, dental, and vision insurance
401(k) with company match
Generous PTO policy with paid holidays
Company paid parking in a covered parking garage
Professional development opportunities, including training and conferences
A collaborative, mission‑driven culture where your impact is seen and valued
About the role We’re seeking an Implementation Consultant to join our Customer Success team and serve as the primary guide for new customers during their onboarding journey. In this role, you’ll bridge the gap between sales and ongoing support, ensuring customers successfully adopt our platform and achieve early wins that set the foundation for long‑term success.
As an Implementation Consultant, you’ll lead implementation calls, provide consultative support and hands‑on training, and act as customer’s primary point of contact until their successful go‑live date. This is an excellent opportunity for someone early in their career who’s passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology.
What you’ll do Customer Onboarding & Training
Lead implementation sessions with new customers to understand their business needs and configure the platform accordingly
Conduct live training sessions on core product functionality, adapting your approach to different customer needs and technical comfort levels
Create and maintain customer‑facing documentation, quick reference guides, and training materials
Develop customized onboarding plans based on customer size, complexity, and use case
Technical Configuration & Support
Set up customer accounts and configure basic settings
Troubleshoot technical issues during the implementation phase and coordinate with engineering when needed
Document technical requirements and communicate complex information in accessible language
Relationship Management
Build strong relationships with customers during their critical first 90 days
Identify potential roadblocks to adoption and proactively develop solutions
Gather customer feedback on the onboarding process and identify opportunities for improvement
Serve as the customer advocate internally, ensuring their needs are communicated to product and support teams
Process Improvement
Contribute to the evolution of implementation best practices and playbooks
Identify patterns in customer questions and create resources to address common challenges
Track implementation metrics and identify opportunities to improve time‑to‑value
Participate in team knowledge‑sharing sessions and stay current on product updates
Build processes and content to continuously educate and train customers on new or underutilized features
What we\'re looking for Required Qualifications
Bachelor\'s degree or equivalent practical experience
1‑2 years of experience in customer‑facing roles (customer support, account management, training, or similar)
Strong technical aptitude with ability to quickly learn new software platforms
Excellent written and verbal communication skills with ability to explain technical concepts to non‑technical audiences
Demonstrated problem‑solving skills and ability to think critically under pressure
Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
Proficiency with Google Workspace Suite
Travel up to 50\%, as needed
Preferred Qualifications
Experience with SaaS products or enterprise software
Background in instructional design, training, or adult education
Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
Experience working directly with customers and managing your own schedule of calls
Ready to join us? If you’re energized by customer success, this role is for you. You’ll roll up your sleeves, take on a variety of responsibilities, and see the impact of your work every day.
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you\'re ready to bring your skills to a collaborative, fast-moving team, we\'d love to hear from you—apply today!
#J-18808-Ljbffr
Why You\'ll Love Working Here
Customer‑First Approach
: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term.
Proven Results, Fast Innovation:
Our platform empowers customers to complete more trips with the same fleet, cut down on no‑shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations
Culture of Collaboration & Improvement:
You’ll work alongside a team of passionate problem‑solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
Room to Grow:
At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.
We know great work starts with a supportive environment. Here’s what we offer:
Competitive salary ($55,000 - $70,000) based on experience
Comprehensive health, dental, and vision insurance
401(k) with company match
Generous PTO policy with paid holidays
Company paid parking in a covered parking garage
Professional development opportunities, including training and conferences
A collaborative, mission‑driven culture where your impact is seen and valued
About the role We’re seeking an Implementation Consultant to join our Customer Success team and serve as the primary guide for new customers during their onboarding journey. In this role, you’ll bridge the gap between sales and ongoing support, ensuring customers successfully adopt our platform and achieve early wins that set the foundation for long‑term success.
As an Implementation Consultant, you’ll lead implementation calls, provide consultative support and hands‑on training, and act as customer’s primary point of contact until their successful go‑live date. This is an excellent opportunity for someone early in their career who’s passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology.
What you’ll do Customer Onboarding & Training
Lead implementation sessions with new customers to understand their business needs and configure the platform accordingly
Conduct live training sessions on core product functionality, adapting your approach to different customer needs and technical comfort levels
Create and maintain customer‑facing documentation, quick reference guides, and training materials
Develop customized onboarding plans based on customer size, complexity, and use case
Technical Configuration & Support
Set up customer accounts and configure basic settings
Troubleshoot technical issues during the implementation phase and coordinate with engineering when needed
Document technical requirements and communicate complex information in accessible language
Relationship Management
Build strong relationships with customers during their critical first 90 days
Identify potential roadblocks to adoption and proactively develop solutions
Gather customer feedback on the onboarding process and identify opportunities for improvement
Serve as the customer advocate internally, ensuring their needs are communicated to product and support teams
Process Improvement
Contribute to the evolution of implementation best practices and playbooks
Identify patterns in customer questions and create resources to address common challenges
Track implementation metrics and identify opportunities to improve time‑to‑value
Participate in team knowledge‑sharing sessions and stay current on product updates
Build processes and content to continuously educate and train customers on new or underutilized features
What we\'re looking for Required Qualifications
Bachelor\'s degree or equivalent practical experience
1‑2 years of experience in customer‑facing roles (customer support, account management, training, or similar)
Strong technical aptitude with ability to quickly learn new software platforms
Excellent written and verbal communication skills with ability to explain technical concepts to non‑technical audiences
Demonstrated problem‑solving skills and ability to think critically under pressure
Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
Proficiency with Google Workspace Suite
Travel up to 50\%, as needed
Preferred Qualifications
Experience with SaaS products or enterprise software
Background in instructional design, training, or adult education
Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
Experience working directly with customers and managing your own schedule of calls
Ready to join us? If you’re energized by customer success, this role is for you. You’ll roll up your sleeves, take on a variety of responsibilities, and see the impact of your work every day.
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you\'re ready to bring your skills to a collaborative, fast-moving team, we\'d love to hear from you—apply today!
#J-18808-Ljbffr