Sea Mar Community Health Centers
Community Resource Navigator
Sea Mar Community Health Centers, Mount Vernon, Washington, United States, 98273
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.
Hourly Rate: $20.76
Full-time Community Resource Navigator position available for our Managed Care Department in Mount Vernon, WA. The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy lifestyle. Helps in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. Aid newly assigned and high-risk patients in scheduling their initial appointment for medical, dental and care management services. Provides case management and or participate in intervention strategies that remove barriers that may result in appointment no shows. In addition, they are responsible for meeting all Washington State and Sea Mar testing and certification requirements.
Duties and Responsibilities
Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar sponsored and non-Sea Mar sponsored events.
Assist in the development and distribution of informational/promotional materials, and establish and maintain referral relationships with local organizations, agencies, institutions and businesses as directed by the Managed Care Department.
Work with uninsured lists from Sea Mar dental, behavioral health, and ancillary service sites to advance enrollment of eligible individuals onto health coverage and inform non-eligible individuals about health care options.
Assist consumers with online public health coverage and program applications, provide the necessary information for consumers to navigate health plan options and make well-informed decisions.
Serve as a service navigator for consumers wishing to establish Sea Mar as their medical home, by providing information regarding services available, and consumer rights and responsibilities.
Assist high-risk patients in scheduling a care manager appointment and facilitate processes to ensure they’ve established care, using a case management model incorporating home visits if necessary to assist patients who fail to keep their initial medical visit by removing impediments through identifying and linking them to necessary resources.
Maintain daily activity records, submit progress reports in a timely manner, and assist in identifying areas for quality improvement and efficiency to the Managed Care Department.
Identify, monitor and track uninsured individuals and advocate on their behalf regarding barriers to coverage and or access of health care services.
Perform all duties in a professional manner, participate at all mandatory state and corporate trainings, and meet all competency testing requirements on health coverage policy changes impacting consumers and or processes.
Perform any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.
Qualifications and/or Requirements
Good organizational and time-management skills.
Strong judgment and excellent problem-solving abilities.
Professional demeanor and confidentiality at all times.
Proficiency in public speaking.
Good spelling, grammar, written communication skills; legible handwriting required.
Ability to read and interpret complex documents, reports and data.
Ability to work evenings and weekends as needed.
Self-motivated, excellent work ethic, able to work independently.
Proficient in Microsoft Word and Excel.
Marketing and sales experience a plus.
Bilingual in English/Spanish required.
Education and Experience
AA or BA in Social Services or Business Administration preferred.
At least 2 years of customer service experience required; preferably in a healthcare environment.
Must obtain Basic Life Support (BLS) CPR within 90 days of hire date and maintain current BLS CPR throughout employment.
Benefits
Medical, Dental, Vision, Prescription coverage, Life Insurance, Long Term Disability, EAP, Paid-time-off starting at 24 days per year + 10 paid Holidays.
How to Apply To apply for this position complete the online application and click SUBMIT or APPLY. For questions regarding the position, email Ana Howe, Regional Coordinator, atanahowe@seamarchc.org.
Sea Mar is an Equal Opportunity Employer.
Posted 05/13/2025. External candidates may apply after 05/16/2025.
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Hourly Rate: $20.76
Full-time Community Resource Navigator position available for our Managed Care Department in Mount Vernon, WA. The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy lifestyle. Helps in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. Aid newly assigned and high-risk patients in scheduling their initial appointment for medical, dental and care management services. Provides case management and or participate in intervention strategies that remove barriers that may result in appointment no shows. In addition, they are responsible for meeting all Washington State and Sea Mar testing and certification requirements.
Duties and Responsibilities
Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar sponsored and non-Sea Mar sponsored events.
Assist in the development and distribution of informational/promotional materials, and establish and maintain referral relationships with local organizations, agencies, institutions and businesses as directed by the Managed Care Department.
Work with uninsured lists from Sea Mar dental, behavioral health, and ancillary service sites to advance enrollment of eligible individuals onto health coverage and inform non-eligible individuals about health care options.
Assist consumers with online public health coverage and program applications, provide the necessary information for consumers to navigate health plan options and make well-informed decisions.
Serve as a service navigator for consumers wishing to establish Sea Mar as their medical home, by providing information regarding services available, and consumer rights and responsibilities.
Assist high-risk patients in scheduling a care manager appointment and facilitate processes to ensure they’ve established care, using a case management model incorporating home visits if necessary to assist patients who fail to keep their initial medical visit by removing impediments through identifying and linking them to necessary resources.
Maintain daily activity records, submit progress reports in a timely manner, and assist in identifying areas for quality improvement and efficiency to the Managed Care Department.
Identify, monitor and track uninsured individuals and advocate on their behalf regarding barriers to coverage and or access of health care services.
Perform all duties in a professional manner, participate at all mandatory state and corporate trainings, and meet all competency testing requirements on health coverage policy changes impacting consumers and or processes.
Perform any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.
Qualifications and/or Requirements
Good organizational and time-management skills.
Strong judgment and excellent problem-solving abilities.
Professional demeanor and confidentiality at all times.
Proficiency in public speaking.
Good spelling, grammar, written communication skills; legible handwriting required.
Ability to read and interpret complex documents, reports and data.
Ability to work evenings and weekends as needed.
Self-motivated, excellent work ethic, able to work independently.
Proficient in Microsoft Word and Excel.
Marketing and sales experience a plus.
Bilingual in English/Spanish required.
Education and Experience
AA or BA in Social Services or Business Administration preferred.
At least 2 years of customer service experience required; preferably in a healthcare environment.
Must obtain Basic Life Support (BLS) CPR within 90 days of hire date and maintain current BLS CPR throughout employment.
Benefits
Medical, Dental, Vision, Prescription coverage, Life Insurance, Long Term Disability, EAP, Paid-time-off starting at 24 days per year + 10 paid Holidays.
How to Apply To apply for this position complete the online application and click SUBMIT or APPLY. For questions regarding the position, email Ana Howe, Regional Coordinator, atanahowe@seamarchc.org.
Sea Mar is an Equal Opportunity Employer.
Posted 05/13/2025. External candidates may apply after 05/16/2025.
#J-18808-Ljbffr