Ymcamemphis
Billing Specialist (FT)- Childcare/Member Services
Ymcamemphis, Mission, Kansas, United States
Position Summary
Under the supervision of the Director of Business Services Operations, the Billing Specialist supports centralized billing operations for all YMCA childcare, programs and memberships for individual, corporate and government customers. This position plays a critical role in ensuring the accuracy and timeliness of customer billing, collections and payment processing.
Qualifications
Associates Degree (or higher) is preferred. Comparable experience may be considered
Three or more years of directly related experience, training, and/or education in billing, accounting, or related field
Computer experience including Microsoft Excel, Word, and billing platforms
Strong written and verbal communication skills to interact with customers
Excellent attention to detail, organizational skills and the ability to multi-task and execute multiple functions
Must be able to exercise good judgement, problem solve and work independently
Essential Functions
Perform billing-related responsibilities including but not limited to:
Calculating, creating and delivering invoices
Establishing and reconciling customer accounts
Investigating and resolving billing errors and customer disputes in a timely and courteous manner
Making adjustments, write-offs, and corrections to account records
Contact customers about overdue payments and follow up to ensure timely payment
Reconcile, code and apply incoming payments to accounts
Assists customers and the general public with billing and registration information and questions
Maintains regular communication with the Leadership Team regarding customer special needs, considerations, or problems that may occur
Provides ongoing support to branches and customer service teams on billing procedures and policies
Assume other duties and responsibilities as assigned by and agreed to by their supervisor to meet the changing needs of the billing team and customer support
YMCA Leadership Competencies Mission Advancement Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders.
Collaboration Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness Integrates multiple thinking processes to make decisions. Involves staff at all levels in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Behavioral Characteristics Welcoming, Nurturing, Determined, Hopeful, and Genuine.
Work Environment and Physical Demands Regular movement including sitting, standing, walking, kneeling, and stooping. Extended periods of sitting and computer use required. Frequent use of phone and keyboard. Ability to lift up to 25 pounds.
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Qualifications
Associates Degree (or higher) is preferred. Comparable experience may be considered
Three or more years of directly related experience, training, and/or education in billing, accounting, or related field
Computer experience including Microsoft Excel, Word, and billing platforms
Strong written and verbal communication skills to interact with customers
Excellent attention to detail, organizational skills and the ability to multi-task and execute multiple functions
Must be able to exercise good judgement, problem solve and work independently
Essential Functions
Perform billing-related responsibilities including but not limited to:
Calculating, creating and delivering invoices
Establishing and reconciling customer accounts
Investigating and resolving billing errors and customer disputes in a timely and courteous manner
Making adjustments, write-offs, and corrections to account records
Contact customers about overdue payments and follow up to ensure timely payment
Reconcile, code and apply incoming payments to accounts
Assists customers and the general public with billing and registration information and questions
Maintains regular communication with the Leadership Team regarding customer special needs, considerations, or problems that may occur
Provides ongoing support to branches and customer service teams on billing procedures and policies
Assume other duties and responsibilities as assigned by and agreed to by their supervisor to meet the changing needs of the billing team and customer support
YMCA Leadership Competencies Mission Advancement Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders.
Collaboration Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness Integrates multiple thinking processes to make decisions. Involves staff at all levels in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Behavioral Characteristics Welcoming, Nurturing, Determined, Hopeful, and Genuine.
Work Environment and Physical Demands Regular movement including sitting, standing, walking, kneeling, and stooping. Extended periods of sitting and computer use required. Frequent use of phone and keyboard. Ability to lift up to 25 pounds.
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