Zachary Piper Solutions
Zachary Piper Solutions is seeking a
Help Desk Specialist
to support a fully‑funded DoD program through 2028, located in
Kansas City, MO . The position focuses on end‑user desktop support for a large enterprise network and offers growth within the Intelligence Community. Initially a night shift, shifts will later be open based on preference.
Certification & Clearance Must have CompTIA Security+ certification and an active Secret clearance.
Responsibilities
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
Work directly with employees and officials to troubleshoot and resolve technical issues
Execute operations in support of the Enterprise Service Desk
Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications
Must have an active Secret clearance
1+ year of IT experience
Active IAT II certification (CompTIA Security+, CCNA Security, CySA+, or equivalent/higher)
Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation
Full standard benefits: PTO, paid holidays, medical, dental, vision, 401(k), sick leave as required by law
USD $50,000‑$55,000 per year
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Location Kansas City, MO
#J-18808-Ljbffr
Help Desk Specialist
to support a fully‑funded DoD program through 2028, located in
Kansas City, MO . The position focuses on end‑user desktop support for a large enterprise network and offers growth within the Intelligence Community. Initially a night shift, shifts will later be open based on preference.
Certification & Clearance Must have CompTIA Security+ certification and an active Secret clearance.
Responsibilities
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
Work directly with employees and officials to troubleshoot and resolve technical issues
Execute operations in support of the Enterprise Service Desk
Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications
Must have an active Secret clearance
1+ year of IT experience
Active IAT II certification (CompTIA Security+, CCNA Security, CySA+, or equivalent/higher)
Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation
Full standard benefits: PTO, paid holidays, medical, dental, vision, 401(k), sick leave as required by law
USD $50,000‑$55,000 per year
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Location Kansas City, MO
#J-18808-Ljbffr