Insurance Office of America
Senior Account Manager- Commercial Insurance (Remote)
Insurance Office of America, Hoover, Alabama, United States
Senior Account Manager - Commercial Lines (Remote)
Join
Insurance Office of America
as a Senior Account Manager in the Commercial Lines segment. This fully remote role (Eastern and Central Time Zones only) supports large accounts – contractors, property, and mid‑market accounts.
About the Role Manage an assigned book of business with a focus on account retention, new business development, and exceptional customer service. Serve as a subject‑matter expert for the account team while coordinating day‑to‑day administrative activities and handling complex customer requests.
Key Responsibilities
Maintain high technical competence and industry expertise.
Lead daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals, including client research, submissions, and negotiations.
Monitor accounts receivable and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
Monitor activity/suspense to ensure timely completion.
Communicate transparently with the account team on workload status and issues.
Deliver excellent service, proactively anticipating client needs.
Stay updated on company policies and procedures and seek best practices for continuous improvement.
Demonstrate integrity and leadership by championing IOA values.
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency with MS Office (Outlook, Word, Excel).
High school diploma or equivalent.
What We Offer
Competitive salary (\$80k–\$105k) and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401K with employer match.
Employee stock plan participation.
Professional growth and career progression opportunities.
Respectful culture and work‑family balance.
Community service commitment.
Supportive teammates and rewarding work environment.
Application Process
30‑minute phone screen, online assessments, and interview(s).
Salary Range The expected pay range is $80,000–$105,000 annually, based on experience and location.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Insurance Office of America
as a Senior Account Manager in the Commercial Lines segment. This fully remote role (Eastern and Central Time Zones only) supports large accounts – contractors, property, and mid‑market accounts.
About the Role Manage an assigned book of business with a focus on account retention, new business development, and exceptional customer service. Serve as a subject‑matter expert for the account team while coordinating day‑to‑day administrative activities and handling complex customer requests.
Key Responsibilities
Maintain high technical competence and industry expertise.
Lead daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals, including client research, submissions, and negotiations.
Monitor accounts receivable and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
Monitor activity/suspense to ensure timely completion.
Communicate transparently with the account team on workload status and issues.
Deliver excellent service, proactively anticipating client needs.
Stay updated on company policies and procedures and seek best practices for continuous improvement.
Demonstrate integrity and leadership by championing IOA values.
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency with MS Office (Outlook, Word, Excel).
High school diploma or equivalent.
What We Offer
Competitive salary (\$80k–\$105k) and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401K with employer match.
Employee stock plan participation.
Professional growth and career progression opportunities.
Respectful culture and work‑family balance.
Community service commitment.
Supportive teammates and rewarding work environment.
Application Process
30‑minute phone screen, online assessments, and interview(s).
Salary Range The expected pay range is $80,000–$105,000 annually, based on experience and location.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr