Collections Specialist

HornBill has a client in the Baltimore, Maryland (MD) area that is seeking a Collections Specialist to start immediately! Responsibilities include:

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

Accountable for reducing delinquency for assigned accounts

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

Enlist the efforts of sales and senior management when necessary to accelerate the collection process

Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis

Establish and maintain effective and cooperative working relationships

3-5 years of high-volume corporate Collections experience

Knowledge of Billing and Collections procedures

Strong attention to detail, goal oriented

Commitment to excellent customer service

Excellent written and verbal communication abilities

Accounts Receivable knowledge/experience a plus

Experience with SAP a plus

Hornbill

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