Insurance Office of America
Commercial Lines Account Manager (Remote: Arizona, California, Nevada, Oregon, W
Insurance Office of America, Tacoma, Washington, us, 98417
Commercial Lines Account Manager (Remote: Arizona, California, Nevada, Oregon, Washington)
Insurance Office of America is hiring a Commercial Lines Account Manager located remotely for residents of Arizona, California, Nevada, Oregon, and Washington. This role supports a book of business focused on General and Contractor lines.
Hybrid Preferred:
1-2 days in office at Tucson, AZ.
Open to Fully Remote
for residents of the mentioned states.
Supporting:
Tucson, AZ office.
Book Focus:
General, Contractors.
Remote work policy: Employees within a 50‑mile radius of a branch may be required to work onsite as needed. A dedicated, distraction‑free workspace is required. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. See ioausa.com/locations for branch locations.
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and ensuring accuracy.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership in championing IOA values.
Ideal Candidate Qualifications
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Salary Range The expected pay range for this position is $75,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Function: Finance and Sales. Industry: Insurance.
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Hybrid Preferred:
1-2 days in office at Tucson, AZ.
Open to Fully Remote
for residents of the mentioned states.
Supporting:
Tucson, AZ office.
Book Focus:
General, Contractors.
Remote work policy: Employees within a 50‑mile radius of a branch may be required to work onsite as needed. A dedicated, distraction‑free workspace is required. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. See ioausa.com/locations for branch locations.
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and ensuring accuracy.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership in championing IOA values.
Ideal Candidate Qualifications
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Salary Range The expected pay range for this position is $75,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Function: Finance and Sales. Industry: Insurance.
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