Bilingual Nights/Weekend Intake Specialist - Personal Injury

Description Looking to become a team member at a top tier award winning personal injury law firm?

You will be a fit if you exemplify our Core Values:

Committed

– fearless, driven, accountable, resilient

Mindful

– measured,prudent, critical thinking, results oriented problem solvers

Agile

– continually improve, love to learn, flexible, creative

Collaborative

– kind, authentic, fun, compassionate, team player who loves to win

Shift Hours are Monday thru Friday 12pm-9pm and Saturday/Sunday 8am-5pm. Hybrid position

What is the role:

Initial point of contact

for clients by phone, text, and email

Establish

immediate rapport

and assess potential cases, determining whether to move forward

Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping

Gather and review documents, photos, and other pertinent case information to support the legal team’s review

Send and

manage contingent fee agreements

and client releases using our electronic platforms

Issue decline letters within one day for non-viable cases

Compensation and Benefits package:

$24-27 hr

Comprehensive benefit package

Medical, dental, and vision

Paid Time Off (PTO)

401k with match

Requirements What do I need to bring to the table:

Prior experience as an Intake Specialist or in a related role at a

personal injury law firm

Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly

Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment

Comfortable working independently and as part of a supportive team

Experience with Microsoft Office;

familiarity with Lead Docket and Filevine is a plus

Bilingual - fluency in Spanish and English

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