Front Porch
The Resident Manager II manages a low to moderate‑income site of a housing community with more than 25 residents. The job involves ensuring the property’s fiscal, physical, and social soundness and overseeing its day‑to‑day operations.
NOTE: Due to the various communities’ sizes and complexities, this position must also have a dotted‑line relationship with the Resident Services Coordinator position to ensure the continuity of information flow.
ESSENTIAL FUNCTIONS The duties listed below are essential functions of the position that must be performed to effectively perform the position in at least an acceptable manner as defined by Front Porch. In the future, other duties may be assigned and considered essential functions of the position:
Collects, deposits, and processes all Accounts Receivable every month.
Collects, processes, and remits all Accounts Payable documentation regularly scheduled monthly.
Maintains current Emergency Contact Sheets for all Residents.
Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment.
Performs or arranges to be performed required security, maintenance, custodial, upkeep, or reconditioning of property as specified in management services or lessee’s agreement, as necessary to ensure a safe living environment.
Performs or arranges for the renovation of dwelling units upon vacancy and ensures that the unit is ready for new residents by the scheduled move‑in date to ensure minimal vacancy loss.
Prepares a periodic, at least quarterly, inventory of building contents and property condition and forwards the listing to the Operations Supervisor for review.
Interior audits of all dwelling units are conducted at least semi‑annually to ensure the safety of the residents.
Addresses resident complaints, aids in problem‑solving, responds to emergencies, and takes appropriate remedial action.
Performs all other related duties as assigned.
DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS Communication/Interpersonal
Effective oral and written communication skills appropriate to the audience’s needs.
Ability to develop and deliver effective presentations live via online or virtual mediums.
Excellent collaboration and team‑building skills.
Effective conflict management skills.
Ability to effectively build relationships with customers and executive management.
Decision Making/Organization Skills
Demonstrates a high level of accuracy, even under pressure.
Excellent organizational skills.
Ability to perform work independently with minimal supervision.
Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
Productivity
Demonstrated time management and priority‑setting skills.
Ability to simultaneously handle multiple priorities.
Ability to work in a fast‑paced, dynamic environment.
Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.
EDUCATION OR EQUIVALENT QUALIFICATIONS
Essential: High School/GED (General).
Preferred: Bachelor Degree (Business Management).
EXPERIENCE OR EQUIVALENT QUALIFICATIONS
Essential: 1 year similar work with special needs or low‑to‑moderate‑income residents.
Preferred: 2 years on‑site Resident Services Manager level work.
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NOTE: Due to the various communities’ sizes and complexities, this position must also have a dotted‑line relationship with the Resident Services Coordinator position to ensure the continuity of information flow.
ESSENTIAL FUNCTIONS The duties listed below are essential functions of the position that must be performed to effectively perform the position in at least an acceptable manner as defined by Front Porch. In the future, other duties may be assigned and considered essential functions of the position:
Collects, deposits, and processes all Accounts Receivable every month.
Collects, processes, and remits all Accounts Payable documentation regularly scheduled monthly.
Maintains current Emergency Contact Sheets for all Residents.
Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment.
Performs or arranges to be performed required security, maintenance, custodial, upkeep, or reconditioning of property as specified in management services or lessee’s agreement, as necessary to ensure a safe living environment.
Performs or arranges for the renovation of dwelling units upon vacancy and ensures that the unit is ready for new residents by the scheduled move‑in date to ensure minimal vacancy loss.
Prepares a periodic, at least quarterly, inventory of building contents and property condition and forwards the listing to the Operations Supervisor for review.
Interior audits of all dwelling units are conducted at least semi‑annually to ensure the safety of the residents.
Addresses resident complaints, aids in problem‑solving, responds to emergencies, and takes appropriate remedial action.
Performs all other related duties as assigned.
DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS Communication/Interpersonal
Effective oral and written communication skills appropriate to the audience’s needs.
Ability to develop and deliver effective presentations live via online or virtual mediums.
Excellent collaboration and team‑building skills.
Effective conflict management skills.
Ability to effectively build relationships with customers and executive management.
Decision Making/Organization Skills
Demonstrates a high level of accuracy, even under pressure.
Excellent organizational skills.
Ability to perform work independently with minimal supervision.
Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
Productivity
Demonstrated time management and priority‑setting skills.
Ability to simultaneously handle multiple priorities.
Ability to work in a fast‑paced, dynamic environment.
Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.
EDUCATION OR EQUIVALENT QUALIFICATIONS
Essential: High School/GED (General).
Preferred: Bachelor Degree (Business Management).
EXPERIENCE OR EQUIVALENT QUALIFICATIONS
Essential: 1 year similar work with special needs or low‑to‑moderate‑income residents.
Preferred: 2 years on‑site Resident Services Manager level work.
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