Customer Service Trainer

Company Description At Beloform Craft, we are dedicated to cultivating excellence through innovative leadership and a commitment to growth. Our team thrives on collaboration, creativity, and a shared vision for developing the leaders of tomorrow. We value talent, ambition, and a drive to make a meaningful impact in the workplace.

Job Description We are seeking a

Customer Service Trainer

to join our Cincinnati team. In this role, you will empower our customer service staff with the skills, knowledge, and confidence needed to deliver outstanding support to our clients. You will play a key part in shaping training programs and ensuring the success of our service team.

Responsibilities

Develop and implement comprehensive training programs for customer service staff.

Conduct engaging training sessions, workshops, and one-on-one coaching.

Monitor team performance and provide ongoing feedback and guidance.

Collaborate with management to identify areas for skill development and improvement.

Ensure adherence to company standards and best practices in customer interactions.

Qualifications

Strong communication and presentation skills.

Ability to motivate, mentor, and inspire others.

Detail-oriented with excellent organizational skills.

Passion for delivering outstanding customer experiences.

Adaptable and proactive in a fast-paced environment.

Additional Information

Competitive salary ($48,000 – $53,000/year).

Opportunities for growth and career development.

Supportive, collaborative work environment.

Skill-building and ongoing professional development.

Full-time employment with comprehensive benefits package.

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