C.H. Robinson
C.H Robinson is seeking a Claims Representative who will be responsible for entering, overseeing and helping to resolve the cargo claims filed by customers of C. H. Robinson. This position requires the individual to work with several different C. H. Robinson network offices, and other involved parties to assist in the resolution of claims that have been filed or amicably resolve situations in which product is lost or damaged during transit.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week in our Kansas City office, igniting creativity and driving impactful results. With the flexibility for remote work, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following:
Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents
Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement
Monitors and responds professionally with a customer service mindset to email and voicemail
Resolves daily problems that arise and brings the issues to a resolution
Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials
Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents
Builds working relationships with customers, carriers, insurance companies and the office network
Maintains excellent task management in order to have proper follow up and resolution on each claim
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
High School diploma or GED
1+ year previous customer service or claims experience
1+ year of experience with Microsoft Office Programs
Preferred Qualifications:
Bachelor’s degree from an accredited college or university
Previous transportation experience
Strong problem solving and decision-making abilities
Quick learner who is successful at multi-tasking
Team player who can also produce independent results
Possesses strong detail orientation
Strong customer service focus
Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio
Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range $17.13 - $25.36
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page.
Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
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At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week in our Kansas City office, igniting creativity and driving impactful results. With the flexibility for remote work, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following:
Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents
Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement
Monitors and responds professionally with a customer service mindset to email and voicemail
Resolves daily problems that arise and brings the issues to a resolution
Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials
Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents
Builds working relationships with customers, carriers, insurance companies and the office network
Maintains excellent task management in order to have proper follow up and resolution on each claim
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
High School diploma or GED
1+ year previous customer service or claims experience
1+ year of experience with Microsoft Office Programs
Preferred Qualifications:
Bachelor’s degree from an accredited college or university
Previous transportation experience
Strong problem solving and decision-making abilities
Quick learner who is successful at multi-tasking
Team player who can also produce independent results
Possesses strong detail orientation
Strong customer service focus
Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio
Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range $17.13 - $25.36
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page.
Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
#J-18808-Ljbffr