Dominium
Leasing Consultant - 900 at Cleveland Park
Dominium, Nashville, Tennessee, United States, 37247
Leasing Consultant - 900 at Cleveland Park
Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.
Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.
We are currently seeking a Leasing Consultant to join our team at 900 at Cleveland Park, a 256‑unit apartment community in Nashville, TN.
Position Summary This role combines customer service and sales, focusing on leasing apartments. The ideal candidate enjoys engaging with customers by phone, in person, and online. Responsibilities include presenting properties, building rapport, following company standards for tours and sales, and providing follow‑up to prospective residents. The position requires adherence to Fair Housing guidelines, maintaining a professional appearance, documenting interactions in PMS software, and assisting customers with application completion per company policies.
Essential Functions
Customer Engagement: Greets and assists prospective residents via phone, email, text, and in person; builds rapport and provides property tours.
Sales & Follow‑Up: Presents available units, closes leases following company standards, and conducts timely follow‑up with prospects who do not lease immediately.
Property Presentation: Inspects and “sparkles” homes scheduled for tours daily and walks the tour path to ensure they are clean and presentable.
Community Knowledge: Maintains familiarity with property features, local schools, hospitals, banks, shopping, transportation, and amenities; communicates these effectively to prospects.
Compliance & Documentation: Adheres to Fair Housing laws; completes Guest Cards for every interaction and accurately enters data in Yardi PMS software.
Application Assistance: Guides customers through application completion and collects required documentation for affordable housing eligibility.
Marketing & Outreach: Participates in off‑site marketing activities and traffic‑generating initiatives to support occupancy goals.
Additional Duties: Supports community events, assists with resident retention efforts, and completes projects assigned by the supervisor.
Qualifications
High School or equivalent education. Sales and/or other customer service experience preferred. Experiences that translate well include hospitality, restaurant and retail.
Effective verbal and written communication skills, and the ability to communicate in English both orally and in writing.
Well‑developed people skills. An ability to work with a variety of personalities and situations in a friendly, outgoing and professional manner.
Basic math skills for calculating rent payments, deposits, application fees, pet fees, interest, etc.
Proficient in Microsoft Office (Word, Excel, Outlook).
Reasoning ability, and the ability to focus on established goals and sales requirements.
Ability to work evenings and weekends, including 7 days a week as needed.
May require a valid driver’s license.
Benefits We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including basic life and AD&D; employee, spouse and child supplemental life and AD&D; short and long‑term disability insurance; medical, dental and vision coverage; optional health savings accounts; medical and dependent care flexible spending accounts; voluntary benefits; employee assistance program; 401(k) plan; health and financial wellness programs; paid time off including paid holidays and floating holidays; paid parental leave; education reimbursement; employee recognition; and an employee emergency fund.
Equal Employment Opportunity Statement Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.
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Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.
We are currently seeking a Leasing Consultant to join our team at 900 at Cleveland Park, a 256‑unit apartment community in Nashville, TN.
Position Summary This role combines customer service and sales, focusing on leasing apartments. The ideal candidate enjoys engaging with customers by phone, in person, and online. Responsibilities include presenting properties, building rapport, following company standards for tours and sales, and providing follow‑up to prospective residents. The position requires adherence to Fair Housing guidelines, maintaining a professional appearance, documenting interactions in PMS software, and assisting customers with application completion per company policies.
Essential Functions
Customer Engagement: Greets and assists prospective residents via phone, email, text, and in person; builds rapport and provides property tours.
Sales & Follow‑Up: Presents available units, closes leases following company standards, and conducts timely follow‑up with prospects who do not lease immediately.
Property Presentation: Inspects and “sparkles” homes scheduled for tours daily and walks the tour path to ensure they are clean and presentable.
Community Knowledge: Maintains familiarity with property features, local schools, hospitals, banks, shopping, transportation, and amenities; communicates these effectively to prospects.
Compliance & Documentation: Adheres to Fair Housing laws; completes Guest Cards for every interaction and accurately enters data in Yardi PMS software.
Application Assistance: Guides customers through application completion and collects required documentation for affordable housing eligibility.
Marketing & Outreach: Participates in off‑site marketing activities and traffic‑generating initiatives to support occupancy goals.
Additional Duties: Supports community events, assists with resident retention efforts, and completes projects assigned by the supervisor.
Qualifications
High School or equivalent education. Sales and/or other customer service experience preferred. Experiences that translate well include hospitality, restaurant and retail.
Effective verbal and written communication skills, and the ability to communicate in English both orally and in writing.
Well‑developed people skills. An ability to work with a variety of personalities and situations in a friendly, outgoing and professional manner.
Basic math skills for calculating rent payments, deposits, application fees, pet fees, interest, etc.
Proficient in Microsoft Office (Word, Excel, Outlook).
Reasoning ability, and the ability to focus on established goals and sales requirements.
Ability to work evenings and weekends, including 7 days a week as needed.
May require a valid driver’s license.
Benefits We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including basic life and AD&D; employee, spouse and child supplemental life and AD&D; short and long‑term disability insurance; medical, dental and vision coverage; optional health savings accounts; medical and dependent care flexible spending accounts; voluntary benefits; employee assistance program; 401(k) plan; health and financial wellness programs; paid time off including paid holidays and floating holidays; paid parental leave; education reimbursement; employee recognition; and an employee emergency fund.
Equal Employment Opportunity Statement Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.
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